Customer Experience Manager at Meero
Greater NYC Area
!Sorry, this job was removed at 1:57 p.m. (EST) on Wednesday, December 4, 2019
WHO WE ARE
At Meero we help photographers reclaim their creative spark! By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art.
Meero originated in Paris, the first in its vertical. Now we have offices in New York, Tokyo, Bangalore, Singapore and are rapidly expanding. We recently closed our Series C of $230M at a $1B valuation, France’s largest round ever.
Meero has created a multi-sided marketplace, connecting photographers to our platform and brands with photo and video solutions. Meero manages the shoot and production process from end to end. Available with only a few clicks, and delivering professional visual assets in as little as 24hrs, Meero provides brand consistency at any scale.
WHAT YOU'LL DO
Meet our key clients to gather their feedback and reinforce the partnership with Meero
Track and report on customer health and satisfaction
Understand your accounts power maps, objectives, and strategies
Ensure a Customer-centric culture at Meero
Communicate and share acquired knowledge across channels and build action plans with CSMs
Provide more value and engage our clients by building our client community
Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.)
Interview with your future manager & another team member
Speero interview to make sure you're aligned with Meero's spirit & values
Welcome on board!
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world.
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