Freshly is a fast-growing, food-tech startup and the largest fresh-prepared-meal delivery service in the country. It’s our mission to make eating healthy easy (for all kinds of people with all kinds of different needs) by delivering fresh, nutritious, fully cooked meals directly to customers. To get there, we need exceptionally talented, bright, and driven people. This is your chance at being a part of history and future success.

When other companies only care about talk time, wait time, and late time (attendance), Freshly takes its customer service a step above the rest and doesn’t believe any of the rest matters if you ain’t got quality (sorry, “haven’t…”) - and that’s why we’re looking for a new supervisor (emphasis on the “SUPER”) for our QA Team! Here in NYC, we have 10+ wonderful QA Specialists who work remotely, spending their time looking through an eyeglass at the customer contacts of others like sweet little do-gooders - but they can’t do-good on their own.

We need a stellar new leader of this team to come in with fresh eyes, make the team his or her own, and elevate it to new heights of efficiency, quality, and all-around awesomeness. You’re right for this position if you are obsess over quality, love managing people, perspire with enthusiasm and inspiration, emit a hallowed glow with all your great ideas, and, above all, are a BORN LEADER! (The unborn ones haven’t worked out too well for us...)

Responsibilities:

• Drive excellent performance among Quality Assurance Specialists and ensure the team hits KPIs through regular coaching, mentoring, and career development
• Ensure constant relevance by maintaining and improving the quality assurance methodology used for monitoring, as well as managing our QA vendor relationship
• Maximize the reach of quality assurance by working with senior team members on quality assurance rubrics for key, specialised verticals in Freshly CX
• Saturate quality assurance principles throughout the customer service organization through regular collaboration with on-the-ground trainers and leaders across all CX offices
• Scale efficiently by managing the onboarding and training process for new team hires, as well as planning out a timeline for hiring needs
• Inspire teams members through enthusiastic, collaborative leadership

About You:

• At least 5+ years experience as a customer service leader/team lead
• Prior experience working in some quality assurance role or any similar role that showcases a detailed focus on quality
• Extraordinary and savvy people management abilities
• Exceptional communication skills, both verbal and written
• A proven ability to coach and mentor others and inspire them to do their very best
• A keen understanding of excellence and the ability to inspire others with passion for quality
• Prior experience working with remote agents is a plus!

Freshly is a weekly subscription service delivering healthy and fully prepared meals directly to a customer’s doorstep. The rotating weekly menu offers 30 different flavorful preparations and combinations that are chef-made with the highest quality, 100% all natural ingredients that meet industry leading standards. Each deliciously healthy meal is packed with key nutrients and cooked fresh to order with no artificial flavors, colors, sweeteners, refined sugars, artificial preservatives or hydrogenated oils.

In addition to providing free shipping, Freshly uses advanced eco-friendly packaging technology to ensure that meals maintain freshness in transit. Freshly makes embracing a healthier lifestyle deliciously simple, one box at a time. For more information, visit www.freshly.com.

Here’s some chatter about us:

WSJ - Nestle Buys Stake in Freshly, Putting Healthy Food On The Menu

Fortune - Nestle Leads $77M Funding Round In Meal-Delivery Startup Freshly

Techcrunch - Nestlé leads $77M Round For Healthy Meal Startup Freshly 

WSJ - Freshly Hires It's New CMO From Spotify - Mayur Gupta

We pride ourselves on our fast-paced and fun environment and above all value transparency, communication, and collaboration. We are always learning, growing, and taking risks – if this sounds like an environment where you would thrive, we’d love to hear from you!