Payment Operations Recovery, Senior Associate

| Greater NYC Area | Hybrid
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As a Recovery Senior Associate within our Payment Operations team, you will be integral in helping Melio prevent loss, mitigate uncollected funds and optimize revenue for the business. By tracking, recording and recovering uncollected funds and fees, you will be Working with our Partnering Banks to recoup funds on behalf of our users. You will play an essential role in ensuring Melio’s partners have a positive experience and a comprehensive fix to any potential issues. 

How you’ll make an impact:

  • Provide critical support for handling recollection for fraud cases and owed funds
  • Partner directly with our banking institutions to optimize recollection process
  • Work collaboratively with internal teams to enhance revenue driving opportunities for the business
  • Work cross-functionally to support both domestic and international payments
  • Assist clients with paying all outstanding fees

What we’d love to see:

  • 2-4 years of relevant work experience
  • Familiarity of ACH, Domestic and International Wire, and Card Network compliance and regulations in addition to card, domestic, and international wire
  • Strong communication skills, with the ability to handle high-pressure conversations
  • Excellent time management skills by being able to balance multiple projects at one time
  • Driven to grow and take on new responsibilities within a team, while being a great collaborative team player
  • Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
  • Prior experience within Collections or Payment Operations preferred
  • Bonus points for prior experience working for a bank, tech, fintech startup or a similar environment driven by the vision and success of the company

Compensations, Benefits and Perks:

  • 100% health insurance coverage on selected plans (medical/dental/vision)
  • Competitive compensation plans
  • 401K matching
  • Equity
  • Flexible PTO
  • Weekly lunch perks
  • Plenty of fun team activities
  • Extensive career growth and development opportunities throughout a growing startup


About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make payment workflow so simple it helps businesses focus on their customers, not their back office. With strong VC backing, the Melio team has continued to grow exponentially. Through our offices in New York City and Tel Aviv, our faMELIO is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!

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Location

Located in the heart of Union Square, just blocks from Flatiron, Chelsea and SoHo! The Office is easy to get to with various train and bus stops being close by.

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