Blink Health is a well-funded healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We're scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform and supply chain allows us to offer everyone — whether they have insurance or not — amazingly inexpensive prices on over 15,000 medications. With the addition of telemedicine and home delivery for prescriptions, Blink is providing a life-changing experience for people all over the country and fixing how opaque, unfair and overpriced healthcare has become. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Success: 

As a member of the Customer Experience team, you will be the highest level of support for our customers. Leveraging your advanced product knowledge, you will triage escalations to provide resolutions to complex customer inquiries. You will be interacting directly with pharmacists, providers, and customers, ensuring that each interaction is a positive experience. In addition to providing exemplary customer support, you’ll also be tasked with providing feedback and insight from the customer experience perspective for new product launches; feedback that will be shared with marketing and product groups to improve our product flow and experience.

How to achieve success/acumen:

All Blinkers are expected to operate with our value of “Good Giving” in mind. Our culture is infused with the dedication and enthusiasm of employees who continuously strive to make a difference. Here’s how you will do that in this role. 

Good Execution - Do your best work 

• Serve as a subject matter expert on all aspects of our product, business and process.
• Act as the highest tier of support for patients, pharmacies and providers.
• Leverage your expertise as the highest tier of customer support to triage and troubleshoot various intricate inquiries escalated. 
• Help improve the product by sharing customer feedback via direct shadowing and software platforms with Engineering, Product, Marketing and Design teams.
• Field inquiries for new services to help drive product iterations and to formalize protocols and processes.

Good Owner - Be the CEO of your role 

• Participate in continued education on product changes, new features, marketing campaigns and product launches. 
• Develop a working knowledge of company related security and privacy practices.
• Leverage expertise and resources to use discretion to resolve inquiries on matters not outlined.
• Take a collaborative approach with team members to address questions and escalations.
• Provide the Cx operational teams with feedback and suggestions to further develop materials and practices.

Good Learning - Learn something new every day 

• Demonstrate curiosity and an interest in learning new techniques and improving upon best practices to stay up-to-date with current and emerging trends
• Lead by example putting new ideas into action, failing fast and learning from each experience

Good Feedback - Consider the perspective of others 

• Listen actively and respond effectively through a variety of channels
• Give and receive candid and constructive feedback
• Promote trust and encourage teamwork allow the product team to do their best work

Desired experience:

• Bachelor’s Degree or relevant experience in Customer Service
• Well spoken, confident communicator - bilingual strongly preferred 
• Passionate about solving problems and troubleshooting
• Attention to detail, with a knack for precision
• Patient, empathetic, respectful, possesses strong interpersonal skills
• Able to be adaptable in changing circumstances
• Strong technical aptitude and the ability to learn new technologies

Why Join Us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

Learn more:
Blink Website
Blink Pharmacy App for Android
Blink Pharmacy App for iOS

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.