NUGGS is a new type of food company that is always written in uppercase. Our first product, NUGGS is a chicken nugget simulation made with innovative plant protein technologies. Since our launch in the Summer of 2019, NUGGS has evolved into one of the fastest growing clean meat companies, raising close to $10M to continue to expedite the normalization and adoption of clean meat.

NUGGS investors include some of the biggest names in food, tech, and entertainment. Backers include McCain Foods (the world's largest manufacturer of frozen food products), Casper co-founder Neil Parikh, iHeartMedia CEO Bob Pittman, unannounced A-list celebrities, and institutional backing from Rainfall Ventures, Lerer Hippeau and M Ventures.

• "These are delicious, my children never realized that they weren’t chicken" - Fast Company
• "NUGGS has taken the chicken out of the nugget" - Forbes
• "NUGGS operates like a software company" - Salon

As our Customer Experience Team Member, you will:

• Deliver exceptional customer service with patience and empathy in a timely manner across channels, such as email (primary), text, call, live chat, and social media.
• Become an expert on the NUGGS product and operational processes in order to educate customers and resolve customer issues.
• Identify and record customer feedback trends and insights to allow for continual improvement of the customer experience.
• Develop new ways to better serve our customers by streamlining processes or coming up with new, creative solutions.
• Provide feedback to relevant internal teams to help improve both the product and client experience.
• Serve as the main point of contact between customers and the rest of the NUGGS team.

Requirements

• Experience in a CX, client-focused, sales, or related role (experience with support tools such as Zendesk or Front is a plus)
• Must enjoy working directly with customers and solving problems
• Strong written and verbal communication skills
• Availability and willingness to work occasional weekends is a plus
• Ability to self-manage, prioritize initiates, and work well within a team environment
• Must be resourceful with demonstrated ability to find solutions and answers across systems, knowledge bases, and other resources

Benefits

• Unlimited NUGGS
• Aligned, ambitious, and hard-working team
• Awesome office in SoHo
• Health, vision, and dental