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Customer Operations Associate

| Greater NYC Area
ABOUT VTS
VTS is changing the way that commercial real estate (CRE) is done - disrupting a $3.4 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 8 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!
Our headquarters are in NYC, but we have hubs in other major US cities as well as in London, UK.
Learn more at vts.com or @viewthespace
ABOUT THE ROLE
We are looking for a strong candidate to join our team to be the customer’s advocate on our growing Commercial Real Estate SaaS platform as a Customer Operations Associate. We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with our users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world.
The ideal candidate for this role has a passion for technology and the drive to work in a startup environment. The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. Must have high energy and enjoy working in a fast-paced environment, with the flexibility to take on competing priorities.

WHAT YOU'LL DO

  • Provide guidance that is helpful, simple, and reliable to our users throughout the customer lifecycle
  • Use a data-driven approach to analyzing customer feedback
  • Adhere to team processes when resolving user issues
  • Actively contribute to team projects and initiatives
  • Support our US and UK clients from the hours of 9am - 6pm Eastern time

ABOUT YOU

  • Proven excellence in a customer service position
  • Very strong analytical thinker with a passion to execute on projects
  • Maintains composure under pressure
  • Fast learner with a strong technical acumen
  • Excels independently and in a team environment
  • Strong oral and written communication skills; ability to communicate effectively to a C-level audience
  • Very Nice to have: Zendesk or Jira experience
  • Nice to have: Looker or Salesforce experience

We take care of you!

  • Competitive compensation packages, including equity
  • Great medical, vision, dental, and commuter benefits
  • Generous family policies
  • Training and career development programs for everyone in the company
  • 401K plan
  • Unlimited vacation policy
  • Team lunches, company happy hours, ample snacks and drinks

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Senior Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Lead Product Manager

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

SVP, Engineering

What are VTS Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On top of all the awesome perks listed above, VTS also offers a $1500 yearly education stipend to all full time employees. This helps support acquiring new skills, meaning the VTS team continues growing their career and broadens the set of tools we can bring to any given problem.

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