VTS
We are changing the way that Commercial Real Estate operates on a day to day basis. Join us!
New York City, NY

Client Support Associate

Sorry, this job was removed at 12:05 p.m. (EST) on Saturday, November 9, 2019
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ABOUT VTS

VTS is changing the way that commercial real estate (CRE) is done - disrupting a $15 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 11 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!

Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA and London, UK.

Learn more at vts.com or @WeAreVTS

ABOUT THE ROLE:

We are looking for a strong candidate to join our team to be the customer’s advocate on our growing Commercial Real Estate SaaS platform as a Customer Support Associate. We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with our users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world.

The ideal candidate for this role has a passion for technology and the drive to work in a startup environment. The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. Must have high energy and enjoy working in a fast-paced environment, with the flexibility to take on competing priorities.

WHAT YOU'LL DO

  • Provide guidance that is helpful, simple, and reliable to our users throughout the customer lifecycle
  • Use a data-driven approach to analyzing customer feedback
  • Adhere to team processes when resolving user issues
  • Actively contribute to team projects and initiatives
  • Support our US and UK clients from the hours of 9am - 6pm Eastern time

ABOUT YOU:

  • 1+ Years experience with proven excellence in a customer service position, ideally within the SaaS industry
  • Very strong analytical thinker with a passion to execute on projects
  • Maintains composure under pressure
  • Fast learner with a strong technical acumen
  • Excels independently and in a team environment
  • Strong oral and written communication skills; ability to communicate effectively to a C-level audience
  • Proficient in Zendesk, Major plus: Jira
  • Nice to have: Looker or Salesforce experience

WE TAKE CARE OF YOU!

  • Competitive compensation packages, including equity
  • Great medical, vision, dental, and commuter benefits
  • Generous family policies
  • Training and career development programs for everyone in the company
  • 401K plan

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

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What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have a variety of ERGs that employees can join including ones for BIPOC, LGBTQ+, and other groups that want to contribute to our diversity initiatives in a meaningful way.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
VTS offers health club discounts!
Mental health benefits
We offer a 100% paid Employee Assistance Program for all employees.
Wellness days
Financial & Retirement
401(K)
Company equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
During COVID, all of our employees and new. hires have received a $400 WFH stipend to help set up their home officies!
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Personal development training

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