Customer Operations Manager
About Us
Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.
About the Role
We are looking for a business-oriented, highly analytical individual to join our NY Account Management team as a Customer Operations Manager. Riskified’s Account Management team partners with our top clients and ensures their business needs and Riskified’s growth strategy are aligned for mutual success.
In this position, you will be an integral part of the Account Management team and work closely with various teams within Riskified (such as Revenue Operations, BI, Finance and Business Applications, and Operations). You will build KPI’s and reporting to enable data-driven decision making and promote strategic business planning. You will work closely with our VP of Account Management, VP of Revenue Operations, and the Account Management leaders as a partner in planning and executing our growth plans.
What You'll Be Doing
- Lead the development of the team’s KPIs to accurately track customer success, and team performance
- Initiate, own, and design business reports for the Account Management team
- Partner with other departments to define cross team processes that improve efficiency, performance management and client satisfaction
- Constantly learn about industry best practices, bring new ideas to the AM org about how to drive growth and customer outcomes
- Collaborate with various teams such as finance, BI, product to generate a holistic picture of our performance
Qualifications
- 3+ years experience in a business analytical role, with some Sales Operations experience
- Strong business acumen and interpersonal skills
- Superb Excel and Google Sheets skills
- Tableau, CRM (Salesforce specifically) and SQL tools experience
- Analytical and project management skills
- Proactive and resourceful: someone who thrives off of autonomy and is adaptable to changing environments
Life at Riskified
We are a fast-growing and dynamic startup with 500+ team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Some NYC Benefits & Perks:
- Fully-covered medical, dental, and vision insurance from your first day
- Stock options for all employees, 401(k) + matching, commuter benefits
- Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more
In The News
Fortune Magazine: 25 Best Workplaces in New York
Great Place to Work: Riskified
Crain's: Best Places to Work in New York City
BuiltInNYC: How Riskified Has Carried its Brand Across Continents
TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.