Customer Service Coordinator at Meero

| Greater NYC Area
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WHO WE ARE

At Meero we help photographers reclaim their creative spark!

By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art.

Meero originated in Paris, the first in its vertical. Now we have offices in NYC, Tokyo, Bangalore, Singapore and continue expanding! We recently closed our Series C of 230 million for a 1B valuation, France’s largest round ever.

Meero has created a multi-sided marketplace, connecting photographers to our platform and with brands needing photo and video solutions. Meero manages the shoot and production processes end to end. Available with only a few clicks, and delivering professional visual assets in as little as 24hrs, Meero provides brand consistency at any scale.

 

WHAT YOU'LL DO

• Handle incoming queries on all channels : phone, chat, mail

• Proactively solve our clients’ and partners’ issues

• Synthesize client feedback for all teams within Meero

• Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently

• Align Customer Service in Americas with global strategy and processes to successfully reach KPIs

• Ability to translate outputs against time for the purpose of calculating individual and teams KPIs

• Ability to understand business process for the purpose of contributing to SOP’s

• Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work

• Ensure departmental queries closed within SLA

• Identify skills deficiencies and training needs

• Provide management with feedbacks and proposition on improvements

 

WHAT YOU'LL NEED

• Minimum of 2 years of experience in Customer Service 

• Capable of developing clear and up-to-date procedural processes

• Intermediate Excel skills

• Bilingual is a must; English/Portuguese or English/Spanish

• Ethical and professional

• Self-starter with high energy levels

• High attention to detail

• Excellent interpersonal skills

• Advanced analytical, problem solving and troubleshooting skills

• Exceptional communication skills (Both verbal and written)

• Deadline and target driven

• Ability to work well under pressure

 

WORK @ MEERO

  • We are Fam - What’s the point spending all these hours together if we don’t have fun?

  • Loyalty matters - We care about Meero. We are building something meaningful together.

  • Go fast and Break things - No biggie. Fail at something new then start over.

  • Give a Shit - Details matter, damn it.

  • Think BIG - Each one of us has to always shoot for bigger, faster, better. Always.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Maria DBDatabases
    • RedisDatabases

Location

225 Broadway, New York, NY 10007

An Insider's view of Meero

How do you empower your team to be more creative?

Ensuring my team has creative facets is vital. We have sent our Producers to lead a forum for our partners in Mexico City and they have created videos for some of our largest clients. Our team facilitates workshops to help other employees in NY learn how to use a camera, produce photo shoots, and they test each others knowledge through Jeopardy!

Nicolas Fofana

Head of Production North America

What are Meero Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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