Founded in 2014, Even Financial is a B2B fintech company that is transforming the way financial institutions find and connect with consumers. As the leading search, comparison, and recommendation engine for financial services, Even seamlessly bridges financial institutions (including American Express, Goldman Sachs, and SoFi) and channel partners (such as TransUnion and The Penny Hoarder) via its simple yet robust API. Even turns any consumer touchpoint into an ROI-driven, fully customizable, programmatic acquisition source with full compliance and security at scale. Even’s investors are leading financial services firms and VCs, including American Express Ventures, Canaan Partners, Citi Ventures, F-Prime Capital (Fidelity), Greatpoint Ventures, Goldman Sachs, LendingClub, and MassMutual Ventures. Even placed in the Top 50 of the 2020 Deloitte Technology Fast 500, awarded to the fastest growing tech companies in the world, and has originated over $3B in credit to date. 

Even Financial is seeking a talented customer service manager to join its fast-growing team and help take the company to new heights. In this position, you’ll thrive in a challenging and creative environment, and grow with a strong and supportive team that is committed to excellence at every level. As a part of the Marketing & Creative Services team you'll work closely with your teammates - as well as teams across the company in Sales, Business Development, Product, Engineering, Account Management and Strategy - to a) create, execute, and nurture the overall marketing strategy, b) develop and maintain our target audiences, and 3) further build up the Even brand for sustainable growth in terms of users, revenue, and brand health indicators.

Responsibilities:

• Serve as the first point of contact for all support communications – primarily via zendesk, email or social media – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
• Follow up on customer tickets in a timely manner
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide operational support to the Partner Management team as needed
• Recommend potential products or services to management by collecting customer insights and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Manage customer calls when required
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage and formulate personalized responses to customers

Qualifications:

• Excellent attention to detail, and impeccable time management skills
• Customer-facing work experience
• Demonstrated patience and perseverance when resolving customer requests
• An aptitude for learning and sharing knowledge with others
• Excellent written and verbal communication skills
• Prior experience walking customers through technical solutions through Zendesk, chat and email, preferred
• Experience with the following platforms and technologies, helpful but not required: Zendesk, Salesforce, basic HTML, Javascript
• Your own talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a fit for this role

Even Financial is a Venture Backed (VC) early-stage fintech company founded in 2015 that is disrupting the way brands, financial services providers, and consumers transact and monetize with online financial services products in personal loans, credit cards, savings accounts, insurance and more... Learn more about us at http://www.evenfinancial.com

Full time employees are eligible for the following benefits:

Comprehensive medical/dental/vision packages + life and disability insurance

401K retirement plans

Stock options

Company paid holidays

Unlimited paid time off (PTO)

A subsidized gym membership with ClassPass

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.