Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.

The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 

This position will be remote to start and will become an in-office role in Atlanta.

If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

• Deliver on our promise of freight visibility by training drivers and dispatchers on using our app, troubleshooting issues & updating status throughout the life of a shipment
• Provide world-class service to our carriers by deeply understanding their operational requirements in order to provide an overall positive experience with carriers partners
• Maintain constant communication with carrier throughout the life cycle of the shipment
• Find nimble solutions to shipment issues real time to ensure that we meet our carriers and customers’ needs in the face of any obstacles
• Prioritize carrier relationships to make us the digital broker of choice
• Meticulously follow our standard operating procedures and contribute to their continuous improvement
• Work as a team among the best in the business
• Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers (trucking company) 

About you:

• Must be scrappy. We are a startup disrupting a large industry so changes to the status quo processes are expected. 
• Possess strong interpersonal and time management skills
• You are flexible to work on any type of assigned shift (nights, weekends, etc.).
• Strong internal and external communication skills including verbal, written, presentational, and active listening
• Must have a positive attitude and be self-sufficient

Preferences:

• Bachelor’s Degree
• Transportation/logistics experience is preferred.
• 1+ years of experience in logistics, operations, or customer support
• Military veterans welcome

What We Offer:

• Competitive entry level salary and equity and the role with overtime eligibility
• Flexible PTO policies
• Great health insurance benefits
• Free snack bar & free lunch on Fridays
• Room for advancement in our growing company

Transfix is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):

-Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities 

-Building relationships among our employees, customers, and supporters that are reflective of our community

-Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership

-Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity

-Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice

Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfix’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.