Box
New York, NY
Hybrid

Customer Success Analyst (2016-2018 Graduates)

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Purpose

It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without enabling our clients. In this full-time role, you will be the brain center connecting Box to our customers - ensuring that they are successful with and delighted by their experience. You will partner with our Customer Success Managers (CSMs) to support our biggest and most strategic customers: driving adoption of Boxfacilitating communication to clients, and connecting our clients to the functions within Box that can help. As a Customer Success Analyst (CSA), you will work with CSMs and customers on the execution of tactical, yet critical activities that contribute to customer success.  In parallel, you will focus on data analysis to contribute to strategic account planning and growth.

 

Why the team needs you

We have a thriving team of Customer Success Managers who are eager to engage with Box's customers and define new ways of working with them. We are looking for a CSA that can support CSM's and elevate their thinking to tackle tough strategic challenges. Our clients are rapidly evolving, and the partnership between a CSM and a CSA is a key part of adapting Box's engagement to meet our clients' needs.

 

Why Box needs you 

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We are always looking for critical thinkers who can problem solve and identify improvements to Box's approach to customers - that's where you come in.

 

Why you need Box

We are leaders in the Customer Success category for how we engage with our customers and drive Cloud Content Management strategy. A successful CSA in this position will have the potential to grow into our Customer Success Management organization, Box Consulting, and other customer-related functions. This is your opportunity to see what great customer engagement looks like, and also to develop the skills to be able to contribute to the way we work.

 

Who you are


  • All about the team! You love partnering with coworkers to accomplish big goals for a strategic customer.
    • You love executing at a rapid pace, and have developed skills to keep track of simultaneous workstreams across cross-functional teams.
    • You enjoy being flexible and adaptable in your day-to-day: picking up the phone to speak with customers, contacting end users, scheduling executive briefings or manipulating data to tell a story.
    • You enjoy building a deep, data-driven understanding a product and socializing what you've learned with others.
    • You enjoy finding ways to make processes more efficient and scalable
    • You think critically and enjoy finding the story behind the data

     

    Here's the fine print: 

     

    • This is an entry level position; we are looking for 2016-2018 graduates
    • 4 year degree required (must have degree upon application)
    • Outstanding communication skills, both verbal and written
    • Strong technical aptitude coupled with an ability to quickly learn and utilize tools such as Salesforce, ZenDesk, the Atlassian product suite, and the Microsoft Office suite
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    What are Box Perks + Benefits

    Box Benefits Overview

    Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

    * Comprehensive healthcare benefits
    * Award-winning mental health, wellbeing and family support programs
    * Cutting-edge behavioral health services
    * Paid maternity and paternity leave
    * Award-winning fertility and family forming benefits
    * Equity award and an excellent Employee Stock Purchase Plan (ESPP)
    * Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
    * 4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

    Beyond Healthcare
    * Career Development
    * Employee Resource Communities
    * Fun @ Box: Happy hours, interest groups, sporting events, races and more
    * Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
    * Commuter Benefits for parking and mass transit
    * Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
    * Monthly phone bill reimbursement
    * Employee Assistance - support and guidance for life challenges

    Culture
    Volunteer in local community
    Over 75% of Boxers engage in social impact --volunteering with a cause they care about. With 3 days of VTO provided to our Boxers, we’ve tracked 6,687 volunteering hours across the company last year
    Partners with nonprofits
    Through Box.org we've provided over $40M to nonprofits through grants, donations, and product discounts
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Day off for your birthday
    Quarterly engagement surveys
    Hybrid work model
    Employee awards
    Flexible work schedule
    Remote work program
    As the world continues to evolve, Box believes in a hybrid model of work. Boxers are powering how the world works together, both in office, from home, and/or remotely.
    Diversity
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    During Learnfest, Box offers "Overcoming Bias" training where Boxers will engage in candid peer conversations about biases, how they impact our community at Box, and what we can do to counteract them.
    Diversity employee resource groups
    Box has 10 Employee Resource Communities (ERCs). ERCs are employee-led affinity communities that play a vital role in supporting a culture where everyone feels a sense of belonging!
    Hiring practices that promote diversity
    Our hiring process is focused on bringing in a diverse slate of talent. We engage with strategic partners for sourcing, train our hiring managers through recruiting guides and courses to mitigate bias
    Diversity recruitment program
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Box offers health care, dependent care and transportation flexible spending accounts. Boxers can set aside pre-tax dollars to pay for health care, child care and transportation expenses.
    Disability insurance
    Box provides employer paid short- and long-term disability coverage.
    Dental insurance
    Box offers a PPO dental plan. The plan covers preventative visits at 100%. Coverage toward basic and major services, as well as ortho.
    Vision insurance
    Box offers VSP vision plan with competitive coverage for exams, glasses, contacts.
    Health insurance
    Box pays 85% of premiums for all medical plans and 100% for preventative care. Various medical plans to choose from through Collective Health. Box contributes to an HSA.
    Life insurance
    Box offers an employer paid life insurance policy that amounts to 2x the employee's annual salary.
    Wellness programs
    Box offers a variety of activity, nutrition, and health challenges throughout the year.
    Team workouts
    Mental health benefits
    Box offers employee assistance programs to provide support and guidance for their employee's during life challenges.
    Transgender health care benefits
    Financial & Retirement
    401(K)
    Box offers a 401k Retirement Plan (Roth and Pre-Tax options available).
    Company equity
    Employee stock purchase plan
    Boxers have the opportunity to purchase Box stock at 15% discount and 24-month look-back period
    Performance bonus
    Pay transparency
    Child Care & Parental Leave Benefits
    Generous parental leave
    Here at Box, we care about the well-being of families. From paid parental leave and fertility and family forming benefits, Box provides an all-inclusive support system for working families.
    Family medical leave
    Adoption Assistance
    Fertility benefits
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    To ensure Boxers can 10x both inside and outside of work, Box offers market-leading flexible time off and holidays (yes, that includes birthdays!) so Boxers can recharge when they need it.
    Paid volunteer time
    Box is a place where community comes first. Boxers are encouraged to give back with paid Volunteer Time Off (VTO) up to 3 days annually.
    Sabbatical
    Paid holidays
    As well as your birthday!
    Paid sick days
    Bereavement leave benefits
    Company-wide vacation
    Office Perks
    Commuter benefits
    Boxers can set aside pre-tax dollars for parking and mass transit through our pre-tax commuter programs.
    Company-sponsored outings
    Free daily meals
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Recreational clubs
    Fitness stipend
    Box offers $55 per month toward fitness memberships or classes. We also offer discounts at local health clubs and studios.
    Mother's room
    Professional Development Benefits
    Job training & conferences
    Box provides numerous training opportunities for all Boxers including LearnFest, our global learning conference
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education available during work hours
    Boxers have the opportunity to attend LearnFest, our global learning conference, where all Boxers have dedicated time to take online and live trainings related to personal and professional development
    Customized development tracks
    Personal development training

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