Customer Success and Implementation Specialist US

| Greater NYC Area

Gameffective Employee Performance Enablement and Engagement

By putting employees at the center of business success, Gameffective helps companies increase efficiency, drive customer experience and become more agile. Gameffective makes employees more proficient, aligned, and engaged, maximizing the value they create for your organization. Using tools like adaptive microlearning, real-time feedback, and gamification, it significantly speeds up onboarding, boosts productivity, and inspires an emotional drive to excel. Unleash your employees’ full potential providing them with the tools and guidance they need to hit their goals all day, every day... 

It really doesn’t get any better. Join us!

Responsibilities:

  • Serve as a support point of contact for Gameffective's portfolio of customers, handling ongoing requests and trouble tickets.
  • Learn the customer's technical and business environment that will be relevant to the success of the solution implementation.
  • Track and monitor customers' health – Proactively monitor customers' application and verify the overall health and performance of the designed solution.
  • New feature implementation – Assist Customer Success project managers in implementing application set up according to the design specification
  • Gameffective applications expert – Become an expert in all aspects of Gameffective’s application portfolio, assisting other company employees in maximizing the abilities of the application.
  • Train the customer on the self-service aspects of the application.


  • 2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
  • Customer service orientation – excellent verbal skills.
  • Ability to articulate messages clearly and guide customers.
  • Experience in SQL.
  • experience with setting up analytical tools (Such as Qlik, Tableau, PowerBI, etc.).
  • experience in systems integration (Plus).
  • Strong team player but still a self-starter.
  • Strong analytical skills.
  • Excellent troubleshooting capabilities.
  • Excellent time management skills.
  • Eager to learn with effective self-learning skills.
  • Excellent verbal and written communication skills.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • Qlik SenseAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • TumblrCMS
    • SalesforceCRM

Location

We are located on the northeast corner of Grand Street and Broadway in the heart of SoHo.

An Insider's view of Gameffective

What’s the vibe like in the office?

We're a group of young professionals with a broad range of experience form consulting to startups to international sales. We work hard, get along with one another, and we also celebrate our success together. We're open, collaborative and work closely together to make real impact. Super fun.

Alex

Pre-Sale Engineer

How do you collaborate with other teams in the company?

We're a global company so we have to be proactive and collaborative. In order to always stay aligned, we have frequent catch-ups and constantly communicate with other teammates in other offices. We also use our own digital platform to learn from each other and stay connected.

Danielle

Customer Success Implementation

What makes someone successful on your team?

Be a self-starter, you'll fit right in! Collaborate with others and speak your mind, that's the way for constant improvement.

Melissa

Customer Success Manager

How do you empower your team to be more creative?

Lots of freedom. You can self-start, find a problem you're passionate about and nobody will stop you from proposing and developing unique solutions.

Jack

Account Development

What are Gameffective Perks + Benefits

Gameffective Benefits Overview

We care about our employees' health and provide vast amount of insurances alongside other perks for their lifestyle and soul :)

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
ESOP
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Pet Friendly
Fitness Subsidies
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