Locations: New York, Washington DC
Type: Full time

Who we are:

We are Dataminr. We deliver real-time, actionable alerts that are derived from vast amounts of publicly available information. Our clients are the first to know about high-impact events and critical breaking information, giving them the opportunity to act faster and stay one step ahead when every second counts. We are a mission-driven company committed to the power of real-time information as a force for good in the world.

Our groundbreaking AI and machine learning technology cuts through the noise in an increasingly complex landscape by detecting, classifying, and determining the significance of public information. Headquartered in NYC, Dataminr has revolutionized the way that global news, finance, public sector, corporate security and PR/communications professionals know and act on critical, relevant information to protect people, assets and brands.

Along the way, we've grown to over 450 talented employees across six global offices, raised over $570 million from leading venture and growth technology investors, and been referred to as the “super tool of journalists and hedge funds.” We’ve received numerous awards and accolades from our clients, including recognition from CNBC as one of the world’s 50 most disruptive private technology companies in 2016 and joining Forbes’ definitive list of the top 100 private cloud companies in the world, in 2017 and 2018.

A career at Dataminr offers the ability to make a meaningful impact at a rapidly growing tech company with a startup culture, while being supported by the experience of a company founded in 2009. We value ownership, curiosity and drive on an individual level and live these values every day. We empower everyone to have a voice at the table and regularly invest in professional development. Our culture promotes cross team interaction, work-life balance and the sharing of information and ideas because it enables us to do our best work and have fun.

Who you are:

You're self-motivated and self-directed with a passion for detailed record keeping and maintaining scalable processes and systems to ensure customers’ success. You solve problems and identify opportunities as an advocate both for the customer and the product. Your goal is to support client engagements with training, usage assessments and product demos in order to increase adoption, retention, and satisfaction of our platform.

As a Customer Success Associate, you will serve as program manager and platform expert for a high-profile, high-touch set of customers within our Public Sector vertical.

Responsibilities:

• Work with account success manager to understand each customer’s mission sets and operational process in order to seamlessly integrate Dataminr into their workflow
• Drive product adoption, renewal and customer satisfaction by bringing value to our customers every day
• Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate
• Become and expert on Dataminr systems used to support and engage customers throughout the customer lifecycle
• Deliver onboarding, training and usage plans most suited for each customer
• Maintain accurate customer health and usage data on assigned clients
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development
• Continuously drive tactical efficiency and improvements for the Customer Success organization

Desired Skills and Experience:

• Bachelor's degree or equivalent relevant experience in a related field
• 1 - 2 years of related public sector client or product experience
• Knowledge of the US Department of Defense or other federal agencies
• Knowledge and/or experience of publicly available information and social media analysis efforts of public sector organizations, including but not limited to military, law enforcement or emergency management
• Outstanding communication and presentation skills
• Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
• High level of accountability and the ability to execute on multiple and competing projects and deadlines
• Ability to think on your feet and problem solve in real-time
• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

Our offering of competitive benefits and perks include: