About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

About the Role

We are looking for an energetic, enthusiastic, and organized Customer Success Associate to increase product adoption and secure our high retention rate of BentoBox restaurants. Customer Success Associates are responsible for helping restaurants see the maximum value of our platform while guiding restaurants to a better online presence by identifying opportunities to expand their current feature set. This is an incredible opportunity to get in on the ground floor of a fast-growing startup serving the restaurant industry.

What You'll Do:

• Help restaurants see the value of their BentoBox partnership to drive retention
• Support customers with daily office hours to answer questions
• Effectively communicate the benefits of BentoBox tools and features via phone, email, and live web demos
• Manage daily calls and emails around customer issues and concerns patiently and professionally
• Address and manage platform bug and feature request feedback loops
• Shape future product development based on trends in conversations with customers
• Get ahead of challenges through effectively navigating complex situations
• Represent BentoBox as the gold standard with exceptional customer service, accuracy, and enthusiasm
• Maintain accurate and timely records of customer activity through Salesforce, Asana and Process Street
• Uphold BentoBox’s core mission, vision, and values

Experience We're Looking For:

• High energy and ambition; enthusiasm to give 150% every day to help build a massive company
• Passion for the restaurant industry and for helping owners and operators thrive in a digital world
• Hyper-organized and strong multi-tasker who can easily manage numerous projects
• Very strong attention to detail
• Ability to solve problems quickly and pivot with ease
• Interest in helping restaurant owners drive revenue with technology
• Practices empathy in customer interactions
• Positivity, patience, and professionalism
• Experience with, or interest in, web and digital marketing
• At least one year of experience in an account management or customer success role previously; experience in the hospitality industry is a plus

Perks of Joining Us: 

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plan
•  Generous time off programs including paid parental leave
• Holistic wellness program
•  Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. BentoBox complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.