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Customer Success Coordinator

| Greater NYC Area

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Customer Success Coordinator who will help us ensure the long-term success of our customers. You will be there to support the Customer Success Managers once the contract is signed, through the initial setup, data migration, assisting with third-party integrations, and overall deployment.

This is a full-time position and will report to the Director of Customer Success.

What You'll Do

  • Provide deployment support for clients in onboarding – including configurations, integration, customizations, and basic SevenRooms support
  • Responsible for client data cleanup and migrations from previous systems
  • Manage communication with Third Party Integration partners
  • Partner with the Customer Success Managers and Sales Reps to support business objectives to make strategic recommendations for both internal teams and clients
  • Providing meaningful feedback and feature requests from clients to our CS and product team
  • Take on ad hoc projects and assignments

Who You Are

You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations, project management, and solving the next puzzle. You seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking hospitality tech startup changing the world of hospitality.

You have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and effective team player who approaches your work with humility, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier!

  • 1-2+ years of experience working in challenging, customer-facing roles, ideally within the B2B, SaaS and/or hospitality spaces
  • Outstanding written and oral communication skills
  • Detail-oriented, strong critical thinking and problem-solving abilities
  • Highly-collaborative, positive, go-getter attitude
  • Comfortable working in a fast-paced, demanding startup environment
  • Knowledge of JIRA, Salesforce, Totango a plus but not required
  • Bachelor’s degree required

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MarketoCRM
    • IntercomEmail
    • MarketoLead Gen

Location

Located in the heart of Chelsea, SevenRooms is surrounded by awesome lunch and after-work spots! We are close to the F/M, 1, N/Q/R subway and PATH.

An Insider's view of SEVENROOMS

What are some social events your company does?

SevenRooms employees get to enjoy activities that are equal parts team building & fun! As a company that takes a culture-first approach, we enjoy group fitness classes, cooking classes, an industry speaker series, happy hours, meditation workshops, dinners at restaurant clients, wine tastings and more. We also love crowdsourcing new event ideas!

Bianca McLaren

Senior Manager, Brand Marketing

What's the biggest problem your team is solving?

We're building a platform that helps our restaurant clients provide amazing, above and beyond hospitality experiences to their guests. If there’s one thing I have learned, it’s that hospitality is a universal language that pervades so much of our everyday lives and interactions -- and that’s pretty magical!

Drew

Customer Success Coordinator

How does the company support your career growth?

We believe in investing heavily in our people, from weekly learning sessions on industry and product-specific topics, to keeping the sales team on their toes with pitch tests and in-person trainings. Additionally, we shadow our clients’ host stands and offices on a frequent basis, which allows all team members to see SevenRooms in action!

Alexa

Senior Manager, Business Development

What projects are you most excited about?

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Austen

Sales Team Lead

What are SEVENROOMS Perks + Benefits

SEVENROOMS Benefits Overview

Why SevenRooms?

Competitive Salary - In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness - We provide quality medical, dental and vision insurance combined with company and in-office events like meditation, team fitness classes and massages.

Professional Development - SevenRooms offers in-office lunch & learns, guest speaker series and stipends to help advance your professional skills.

Plenty of Food & Cocktails - It's no secret we love F&B. We provide weekly catered meals, unlimited snacks, a fully stocked bar, happy hours and cooking classes.

Unlimited Vacation - Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have multiple plans offered through our Sequoia, all available through Empire Blue Cross Blue Shield.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SevenRooms offers 10 weeks paid maternity leave.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
With an unlimited vacation policy, SevenRooms employees can take off the days they need to recoup.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
SevenRooms has monthly company outings (from cooking classes to baseball games), as well as frequent happy hours and events.
Stocked Kitchen
SevenRooms offers a fully stocked kitchen including delicious snacks, cold brew and green tea on tap, and unlimited sparkling water options.
Some Meals Provided
SevenRooms provides a catered lunch 3x a month during company meetings.
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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