(Location preferably Columbus, OH, Charleston, SC, Phoenix, AZ, Dallas, TX, Raleigh, NC or remote)

Electric is a Series B  startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners, GGV Capital,  and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi, and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a  fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

As a Customer Success Coordinator, you will work closely with Electric’s Customer Success Managers and broader team to support various initiatives and processes. You will join a fast-paced team focused on the success, retention, and expansion of our customers and gain the training and skills needed for a successful career with Electric AI.

Responsibilities:

• Assist with preparing customer facing presentations
• Assist with follow ups from customer meetings 
• Assist with customer data collection, data validation, and data entry
• Document milestone dates
• Create new knowledge base articles and update old ones as changes are made 
• Triage and respond to email inquiries to Accounts alias ( “Turbine only” customers)
• Coordinate swag sends to customers

Skills:

• Ability to respond to and solve problems quickly 
• Ability to exercise discretion and independent judgement with respect to prioritization of assigned tasks 
• Ability to write clearly and concisely
• Highly-organized individuals are a must
• Strong and personable customer service skills while interacting with customers 
• Attention to detail -- accuracy is key
• Eager to learn and proactively seeks out external resources to provide meaningful solutions

Required:

• Bachelor’s degree from an accredited university  
• Advanced proficiency with spreadsheets and formulas preferred