Customer Success Coordinator at Electric

| Remote
Sorry, this job was removed at 11:14 a.m. (EST) on Thursday, October 15, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

(Location preferably Columbus, OH, Charleston, SC, Phoenix, AZ, Dallas, TX, Raleigh, NC or remote)

Electric is a Series B  startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners, GGV Capital,  and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi, and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a  fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

As a Customer Success Coordinator, you will work closely with Electric’s Customer Success Managers and broader team to support various initiatives and processes. You will join a fast-paced team focused on the success, retention, and expansion of our customers and gain the training and skills needed for a successful career with Electric AI.

Responsibilities:

  • Assist with preparing customer facing presentations
  • Assist with follow ups from customer meetings 
  • Assist with customer data collection, data validation, and data entry
  • Document milestone dates
  • Create new knowledge base articles and update old ones as changes are made 
  • Triage and respond to email inquiries to Accounts alias ( “Turbine only” customers)
  • Coordinate swag sends to customers

Skills:

  • Ability to respond to and solve problems quickly 
  • Ability to exercise discretion and independent judgement with respect to prioritization of assigned tasks 
  • Ability to write clearly and concisely
  • Highly-organized individuals are a must
  • Strong and personable customer service skills while interacting with customers 
  • Attention to detail -- accuracy is key
  • Eager to learn and proactively seeks out external resources to provide meaningful solutions

Required:

  • Bachelor’s degree from an accredited university  
  • Advanced proficiency with spreadsheets and formulas preferred 

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
More Jobs at Electric25 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Operations
new
Remote
Design + UX
new
Remote
Operations
new
Remote
Developer
new
New York
Project Mgmt
new
New York
Product
new
New York
Marketing
new
Remote
Sales
new
New York
Product
new
New York
Operations
new
Remote
Product
new
New York
Operations
new
Remote
Project Mgmt
new
Remote
Product
new
Remote
Operations
new
New York
Data + Analytics
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Sales
new
New York
Operations
new
Remote
Operations
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Electric's full profileSee more Electric jobs