About the Job

We’re looking for an enthusiastic and detail oriented customer success leader to manage our growing team in North Carolina. This individual will directly manage the performance of a small team of agents. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for customers. 

Key responsibilities include:  

• Serve as a floor manager for a small team of CSRs. Respond to escalated customer support inquiries and assist fellow agents that need help. 
• Assist with documentation and build out of resources for the CSR team
• Assist with team operations (i.e. scheduling, etc.)
• Work cross-functionally with our account management team to provide best-in-class support for our high-value candidates
• Contribute to process and service quality improvement

Who you are

• Excellent communicator. Strong written communication and very comfortable on the phone. 
• Positive attitude and eagerness to get tasks done well, no matter how big or small.
• Ability to think on your feet and solve problems as needed.
• Demonstrates strong leadership potential. Has the ability to motivate others. 

Desired Experience 

• 1-3 years support leadership experience in a customer facing role
• Previous service desk experience 
• Previous experience as team lead or senior support representative

Hourly Wage 

$19/hour , based on experience

About Great Jones

Great Jones is creating a modern platform to serve the $2 trillion in rental homes owned by small-scale investors.

To start, we’re bringing property management into the 21st century. Property management is a massive industry, with over $40 billion spent each year in the U.S alone. It is deeply fragmented, has great unit economics, and notoriously bad customer experience.

Our team is uniquely qualified to take on this market. Our founders spent over a decade building digital platforms that have powered hundreds of millions of dollars'​ worth of transactions for businesses.

We are fortunate to be well-funded by truly helpful investors, and are building out a best-in-class team to help us tackle this massive opportunity.