About Us

Great Jones is creating a modern platform to serve the $2 trillion in rental homes owned by small-scale investors.

To start, we’re bringing property management into the 21st century. Property management is a massive industry, with over $40 billion spent each year in the U.S alone. It is deeply fragmented, has great unit economics, and notoriously bad customer experience.

Our team is uniquely qualified to take on this market. Our founders spent over a decade building digital platforms that have powered hundreds of millions of dollars'​ worth of transactions for businesses.

We are fortunate to be well-funded by truly helpful investors, and are building out a best-in-class team to help us tackle this massive opportunity.

About the Job

We’re looking for a customer-obsessed people manager to join our growing team in New York as a customer success team lead. The team lead will directly manage a small team of customer success agents and be responsible for managing the team’s performance and handling escalations. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for owners and residents. 

This is a full time, Monday through Friday position. NYC-based.

Key responsibilities include: 

• Lead a small team of customer success agents. Manage team’s performance through coaching and developing to ensure agents meet individual and departmental goals. 
• Respond to escalated customer support inquiries with a high level of empathy. 
• Work cross-functionally with our account management team to provide best-in-class support for our high-value customers 
• Assess ongoing learning opportunities and knowledge gaps on the team to ensure adequate training of all agents.
• Contribute to process and service quality improvement
• Assist leadership team with day-to-day team operations 

Who you are

• Excellent communicator. Strong written communication and very comfortable on the phone. 
• Positive attitude and eagerness to get tasks done well, no matter how big or small.
• Ability to think on your feet and solve problems as needed.
• You’re a natural leader with a knack for motivating others. 

Desired Experience 

• 3+ years professional experience in a customer facing role
• Previous service desk experience 
• At least 1+ year of experience directly leading or managing a team 

Hourly Wage 

$25/hour , based on experience

About Great Jones

Great Jones is creating a modern platform to serve the $2 trillion in rental homes owned by small-scale investors.

To start, we’re bringing property management into the 21st century. Property management is a massive industry, with over $40 billion spent each year in the U.S alone. It is deeply fragmented, has great unit economics, and notoriously bad customer experience.

Our team is uniquely qualified to take on this market. Our founders spent over a decade building digital platforms that have powered hundreds of millions of dollars'​ worth of transactions for businesses.

We are fortunate to be well-funded by truly helpful investors, and are building out a best-in-class team to help us tackle this massive opportunity.