Customer Success Manager (Enterprise)
Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.
We’re looking for a Customer Success Manager to focus on our Enterprise and Key Accounts for Meetup Pro. Meetup Pro is an exciting new business that will help organizations grow local communities around the world. The role will focus on the success, satisfaction, growth, and retention of Meetup Pro for a portfolio of our top clients.
Thousands of businesses currently organize Meetups, and many more ask how they can use the Meetup platform to connect with their fans and followers in real life. Meetup Pro helps those organizations transform their audience into a community. We work with over 500 customers (including Google Developer Groups, Salesforce, and Wordpress), and are adding more every day. We need a strong CSM to delight our most valued clients.
What you’ll get to do in this role:
- Own ongoing Enterprise client relationships, and represent Meetup Pro through implementation and optimization of their community
- Consult with clients to understand their community strategy, and coach them to operationalize their philosophies through Meetup Pro
- Build and drive client success plans that can scale
- Partner with clients to ensure their community success with creative solutions
- Build and own the QBR process for our Enterprise clients
- Build solid relationships with your clients to understand their needs and help shape our product roadmap
What we’re looking for:
- A people-person: you have 5+ years of previous account management / customer success experience and are comfortable working with everyone from C-Suite executives to interns (tech and SaaS experience is a huge plus)
- An educator: you are able to coach clients on strategic community management, and best practices on Meetup
- An entrepreneur: a self-starter who has a high sense of urgency and can work within undefined processes
- An articulate communicator with a strong attention to detail: from in-person to phone calls, to emails - you get the right point across in all situations
- An experimenter: you’re comfortable trying out a number of different tools & processes in the short term that will get ironed out as the team scales
- Someone who is detail-oriented: you’re highly organized and can handle multiple accounts with ease
- Project management, formal or informal not required but preferred
- Community or Experiential Marketing not required, but preferred
Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real-world change and building diverse, dynamic teams. You in?
In your cover letter, tell us about why you are the perfect fit for a startup within a startup, and Meetup, in particular!