Bombora provides a global B2B intent platform powered by the world’s largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world and our Customer Success Manager plays a key role in our eco-system.

Bombora is growing and we need a Customer Success Manager to help us succeed!

Our Customer Success Manager will report to the Senior Director of Customer Operations & Success and will work  side-by-side with the broader Bombora organization including our customer operations, sales, partnership and product teams. If you thrive amidst the challenges of a fast-paced, startup environment and possesses a natural bent towards innovation, relationship management (both on an internal company level and external client level) and obsessive service to our customers Bombora is the place for you.

As a Bombora Customer Success Manager, you will...

• Ideating, driving adoption for and documenting the use of Bombora’s data products at customer accounts.
• Using scale-able process around customer outreach, customer user groups, product announcements, etc.
• For small medium accounts, executing business reviews to update key stakeholders on data use across teams and platforms 
• Manage all retention with sales team
• Identify and manage upsell/cross-sell opportunities
• Working closely with Partnerships team to bring demand from Bombora customers into partner ecosystem when it aligns with customer needs for data activation.
• Work with Bombora’s Audience Solutions team to help your clients leverage Bombora’s industry leading cookie pools to build custom audiences/segments for targeted programmatic and digital advertising use cases
• Educate and evangelize the power of Bombora intent data across the B2B sales and marketing landscape within our client base even outside of the buying center
• Bring field insights back to your colleagues and functional leadership to help power Bombora’s continually evolving products and processes.
• Proactive customer outreach and consistent and clear communication across entirety of client contracts

As a Bombora Customer Success Manager, you have...

• A minimum of 3 - 5 years of experience in a role rooted in B2B Sales and Marketing
• In-depth knowledge of the B2B Sales and Marketing landscape as it relates to technologies, tactics, services, strategies, etc.
• Strong organizational and process orientation skills 
• A high degree of self-confidence and solid interpersonal skills
• The natural ability to be service oriented , curious, smart, articulate and want to continuously learn
• A collaborative extremely proactive self–starter attitude with the ability to influence and manage cross-functional areas and projects 
• Exceptional communication skills with an ability to communicate business and technical concepts to stakeholders at all levels of the organization 
• A team player that thrives on helping those around them succeed, internally and externally.

At Bombora, we value all our employees, including our Customer Success Manager!  Benefits include: 

• An employee customized at-home office set up including choice of Mac or PC, so employees can succeed in a remote environment
• Generous medical, dental, vision, life/disability insurance, commuter and wellness benefits
• Unlimited time off, 12 holidays and summer Fridays
• Monthly company-provided lunches, frequent remote social events, including wellness challenges and volunteering opportunities
• 16 weeks of paid parental leave
• Tuition reimbursement and learning stipends
• A fun, friendly team, and much more!

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.

 #BI-Remote