Customer Success at Tessian

In the past year, Tessian has become a truly global business, with customers around the world and offices now in the USA as well as the UK. This is a unique opportunity to be the first Customer Success Manager in our New York office. With this comes significant earning potential and fast-growth career progression at a rapidly expanding start-up, but also the chance to build on the UK team's work and shape the US team. You'll know this is right for you if you are a driven and engaging individual, determined to realise your potential, build brilliant relationships with our clients, and be part of a expanding team of account executives accelerating company growth through upsells (a major part for our future growth engine).

In the role you’ll manage your own clients and be measured on your ability to keep them engaged while strategically assessing, pitching and realising revenue opportunities within our rapidly-growing client base. Our clients include the world's largest hedge funds, investment banks and law firms, and this role will require you to maintain close relationships at the C-suite level in order to identify new opportunities and foster long-term profitable relationships.

Your role is the bridge between new opportunities, engineering, and current clients. Communicating our technology, taking onboard and interpreting future client needs to inform our engineering development, and leveraging your success to spread the word of Tessian and develop our company messaging of both current and yet to be created products.

There’s no pre-requisite technical knowledge needed, but you’ll have a genuine interest in technology and an appetite to learn about how our Tessian platform works, enabling you to manage all aspects of the commercial relationship with our clients and provide unrivalled product insight.

We'd love to meet someone who:

• Is driven & highly ambitious
• Has professional or commercial experience
• Understands the legal, financial and professional-services sectors
• Has a proven track record of working in a competitive, fast-paced and high pressure environment
• Is a best-in class communicator, both verbally and in writing
• Ideally has previous experience or interest in cybersecurity, machine learning or email security, and understanding of the enterprise SaaS sales process
• A unique experience that you believe is relevant is an advantage. Every CSM is different and we embrace that.

Why we think you'll love it here

• You’ll work alongside amazing, high-performing colleague, and have a once-in-a-lifetime opportunity to start up an entirely new subsidiary of a fast-growth, Sequoia-&-Accel-backed technology company
• Great startup culture
• We offer a competitive salary and equity options with every role, with annual salary reviews. Compensation is negotiable based on targets for those with prior sales experience.
• Everyone gets 25 days of paid holiday leave a year (15 days of paid vacation plus 10 paid federal holiday days)
• Free healthcare, vision & dental insurance! We offer three tiers of plans, with the lowest tier of Aetna health insurance 100% paid for by Tessian (no employee contribution required), with a $0 in-network deductible and 0% co-pay on the majority of in-network treatments
• Company contributions are made towards your 401k
• You’ll get a high quality MacOS tech kit to work on
• One week of remote working from abroad per year
• Free office snacks & coffee
• Monthly subsidy towards a discounted gym membership in NY
• Pre-tax commuter benefits
• Parents and carers are guaranteed one day per week of work-from-home, and we'll give you an extra day of annual leave to take your child to their first day of kindergarten and elementary school
• Generous enhanced Maternity & Paternity leave
• If you’re coming from far away, we’ll provide relocation assistance. Over 25% of the global company is international and we’re always as supportive as we can be in helping people make the move. Please note however that we are unable to sponsor US visas.

Tessian

Tessian is a VC backed SaaS technology company. Our mission is to keep the world's most sensitive data and systems private and secure, so we're building the world's first Human Layer Security (HLS) platform.

We’re a team of mathematicians, data scientists & engineers building breakthrough machine learning and natural language technology to analyse, understand & protect enterprise email networks.

We’ve recently raised $42m in Series B funding led by Sequoia. Sequoia partner Matt Miller is joining the board. In 2018 our venture backed business grew 400% and our team expanded from 13 to 120 people; we have ambitious growth plans for the next year, spanning all areas including our product offerings and our sales & marketing divisions. We’re excited about where this next phase of our growth will take us - we hope you are too, so we encourage you to apply today to be part of the next leg of the Tessian journey.

We’re backed by world-leading venture capital funds, including Sequoia, Accel, & Balderton Capital, who’ve invested in companies like Facebook, Slack, Dropbox, Improbable & Transferwise & we’ve been named on the prestigious Forbes 30 Under 30 list, crowned the “Best Security Startup” by WIRED magazine, and awarded “Best Innovation in Data Protection & Privacy” by CogX.

Our team

You can check out some photos of our team on our Instagram, or take a look at our company page. You can also find us on Glassdoor.

Equality & diversity

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM, our CFO is the Chair of the WISE Campaign's Young Professionals' Board, & we're a founding member of the WEDS network driving diversity & inclusion in startups.

How to apply

Please click on the 'Apply for this Job' button below to be taken to the application form which will collect all the necessary information.

Want to make your application stand out? We value well thought-out, Tessian-specific cover letters; you can write yours in the 'Additional Information' section of the application form.

Important notices

Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

Please note, that any job offers will be subject to the candidate passing background screening checks.