Customer Success Manager -New York
Customer Success Manager - New York
Are you ready for a new challenge?
Celonis is the leader in business transformation software, turning process insights into action with The Celonis Intelligent Business Cloud, built on the process mining technology it pioneered. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Companies around the world including Siemens, L’Oreal, Uber, 3M, and BMW rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich, Germany and New York, New York, Celonis has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarters in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue. In addition to its offices in the UK, Netherlands, and Japan, Celonis is expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.
Duties:
- Work with a portfolio of customers to define success and help them drive significant value out of using Celonis and our proprietary processing mining solutions.
- Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
- Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders.
- Monitor and report on the overall well-being of customers, tracking key health and usage indicators to ensure high customer satisfaction and retention. Serve as a point of escalation for key customer issues and ensure swift resolution.
- Drive customer advocacy through case studies and references. Identify opportunities for further growth within customers while working collaboratively with the account team to position upsells.
- Work with the services teams to facilitate the on boarding of new customers.
- Multiple openings available.
Requirements:
- Must have a Bachelor’s degree or foreign equivalent in Business Administration, Law, Communications, or a related field plus 4 years of experience in customer success, consulting or account management for a SaaS organization or financial services firm.
- Must have at least 4 years of experience with the following: working with C-Suite executives at Fortune 500 companies to implement strategic initiatives; facilitating executive meetings and workshops and building long-term relationships with key customer stakeholders; working with business transformation initiatives; and monitoring customer issues, health and usage indicators within the SaaS or financial services industry.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better