Customer Success Manager Nordics (m/f/x) at Celonis
Celonis is one of the world’s fastest growing technology companies and the global market leader in process mining technology. Our recent $2.5 billion valuation makes us a “unicorn,” yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise.
As we expand into the Nordics market, we are currently looking for a Customer Success Manager based in Stockholm who can turn every customer's Process Mining journey into a success story.
You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI’s, providing an overview over the required actions and presenting in front of our customers’ management team.
When the project is successfully implemented, it is your responsibility to initiate and drive our customers’ change management process to assure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials.YOU...
- … have successfully completed your studies in the area of business administration / business informatics or a comparable degree
- … have already gained several years of experience in consulting – optimally in IT projects
- … are experienced in Customer Success Management / Client Success Management in a SaaS environment
- ... can easily understand complex business processes and datasets
- … have strong communicational skills and enjoy interacting with various customers and contact persons
- … are looking for a product that you can push with passion and drive
- … are fluent in written and spoken Swedish & English ( Norvegian, Danish or Finnish is a plus)
- ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
- … offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
- ... are visionary and one of the fastest growing Software-Unicorns in the world
- ... are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: the Intelligent Business Cloud
- ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work