Customer Success Manager Nordics (m/f/x) at Celonis

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Are you ready for a new challenge?

Celonis is one of the world’s fastest growing technology companies and the global market leader in process mining technology. Our recent $2.5 billion valuation makes us a “unicorn,” yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise.

As we expand into the Nordics market, we are currently looking for a Customer Success Manager based in Stockholm who can turn every customer's Process Mining journey into a success story.

You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI’s, providing an overview over the required actions and presenting in front of our customers’ management team.

When the project is successfully implemented, it is your responsibility to initiate and drive our customers’ change management process to assure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials.

YOU...
  • … have successfully completed your studies in the area of business administration / business informatics or a comparable degree
  • … have already gained several years of experience  in consulting – optimally in IT projects
  • … are experienced in Customer Success Management / Client Success Management in a SaaS environment
  • ... can easily understand complex business processes and datasets 
  • … have strong communicational skills and enjoy interacting with various customers and contact persons
  • … are looking for a product that you can push with passion and drive
  • … are fluent in written and spoken Swedish & English ( Norvegian, Danish or Finnish is a plus)
WE...
  • ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
  • … offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
  • ... are visionary and one of the fastest growing Software-Unicorns in the world
  • ... are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: the Intelligent Business Cloud
  • ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
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Location

Celonis is right across from Bryant Park with great restaurants, bars, and gyms nearby. A short walk from the subway, Penn Station, & Port Authority.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 month paid parental leave, a personal development budget, employee stock options program, dog friendly office, a fully stocked kitchen, & an on-boarding trip to Munich, Germany!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Cross functional training encouraged
Promote from within
Customized development tracks
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