Customer Success Manager (Onboarding Specialist)
Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets.
As a Partner Success Manager (Onboarding Specialist) at Rhino, you’ll join a renowned team that is transforming the future of renting. You will play a critical role in ensuring Rhino’s partners are set up for success and begin getting value as quickly as possible.
With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.
In this role you will:
- Understand and translate partner goals into action plans to ensure they begin offering Rhino quickly.
- Present Rhino to large audiences of decision makers and end users, and train end users on how to effectively utilize Rhino.
- Manage a portfolio of new partners, from ensuring their systems are configured properly to handling initial support inquiries.
- Collaborate with Sales, Marketing, and Integration teams to ensure smooth handoffs before and after onboarding.
- Identify new opportunities for growth within clients and troubleshoot issues that occur.
- Assist in gathering client feedback, defining processes, and identifying best practices.
- Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio.
- Track and maintain accurate client records and hit key onboarding milestones.
We’re ideally seeking:
- 0 - 2 years of experience managing B2B relationships, ideally at a start-up or real estate company.
- Demonstrable and proven experience balancing multiple accounts and stakeholders.
- Superb writing, presentation, and communication skills.
- Strong organizational and analytical skills with a keen attention to detail.
- Great interpersonal skills and a team player.
- A burning desire to win and reach overall company goals.
- Flexibility - we are disrupting an industry so changes to traditional processes should be expected.