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Customer Success Manager, Outcomes Program

| Greater NYC Area
Do you continuously strive to help others be successful? Are you eager to build scalable processes that can amplify the impact of your team?
We are looking for a strategic, process-oriented, and results-driven Customer Success Manager for our Outcomes Program. This individual will educate our established customers about new functionalities, share best practices and industry developments, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.
Bizzabo is the only Event Success Platform. Bizzabo’s all-in-one event software enables in-person events to deliver unique attendee experiences through intelligent and intent-based personalized engagement. We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, Hubspot’s INBOUND, Dow Jones, Gainsight, Bank of Ireland and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy and Eran Ben-Shushan, and has more than 120 employees in its New York and Tel-Aviv offices.

WHAT YOU'LL BE DOING:

  • Building and improving scalable processes to manage a large and growing book of business
  • Developing a successful low touch engagement model to automate the user journey and identify growth opportunities throughout the contract lifecycle
  • Using data and analytics to proactively engage customers and monitor and report on analytics, reports and KPIs for your portfolio
  • Continuously identify and develop new use cases for Bizzabo that drive adoption and align customers’ business needs and strategic goals
  • Partnering with different internal departments; Sales to help identifying and closing the ideal customer profile, Marketing to provide customer stories and ideal use cases, Product Marketing to create and refine existing collateral, and Product teams to develop feedback cycles, feature requests, and product roadmap
  • Mastering Gainsight, Salesforce, and additional Customer Success softwares
  • Proactively managing escalation calls with customers
  • Constantly thinking outside the box and aid in building a growing team

WHAT YOU HAVE:

  • You have excellent project management and problem-solving skills (marketing experience is a plus)
  • You are very organized and detail-oriented
  • You thrive in a variable and demanding environment
  • You love building rapport and relationships with all levels internally and externally
  • 2+ years of experience as a Customer Success Manager in a software company, preferably experience managing a large portfolio of SMB customers
  • You have a good understanding of online software (SaaS) products and services, broadly defined

THE BIZZABO COMMUNITY:
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
PERKS:
We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and generous vacation policy.
We are a dog-friendly office!
Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building and Freedom Tower.
We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.
We have quarterly Bizzabonding activities and Lunch and Learns where Bizzaboers can share unique talents or interesting things they have learned.
The Bizzabo Community
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
Perks
We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
We are a dog friendly office!
Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building.
We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.
We have quarterly Bizzabonding activities and lunch and learns where Bizzaboers can share unique talents or interesting things they have learned.

Read Full Job Description

Location

Our New York office is located in the Flatiron District. Our energetic culture extends into our neighborhood, which is buzzing with great food, great

An Insider's view of Bizzabo

What’s the vibe like in the office?

Bizzabo's culture is contagious. It's something you can feel from the moment you visit the office and doesn't change when you start as it's demonstrated, recognized and exhibited daily.

Kaveh

Account Executive

What does your typical day look like?

I moved from Florida searching for a company just like Bizzabo - a bunch of innovative characters who work as hard as they play. I spend my days building relationships with marketers from the likes of Google, LinkedIn & Amazon. It's amazing how our company shocks the competition and I've got to say it feels good to be playing for the winning team :

Brae

Enterprise Business Development

How does the company support your career growth?

Bizzabo won me over in the interview process and has greatly exceeded my expectations since then. I'd say about 90% of my friends in New York after 2 years can be tied back in some way to Bizzabo and I've grown more professionally in that time than my previous 5 years of professional experience combined

Dan

Sr. Account Executivr

What is your vision for the company?

Taking part in many events, we realized how difficult it was to efficiently plan and execute an event and how hard it was to measure event success. We set out on a mission to help all stakeholders; Allowing event organizers to create personalized, customized experiences for their attendees and have the ability to analyze and measure event ROI for t

Eran Ben-Shushan

Co-Founder & CEO

What projects are you most excited about?

As a Field Marketing Manager, I work on creating valuable and memorable experiences through the power of events. It's a privilege to bring both partners and clients together to show how our much of an impact our brand has at conferences, trade shows and more!

Alysha

Field Marketing Manager

What are Bizzabo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
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