Customer Success Manager at Newsela
As a Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization. You will work directly with our schools and districts to ensure their success and continued adoption of our industry leading platform. Managing every step of the client life cycle, you are able to have a very real impact on the teachers and students in your portfolio. You’ll monitor the health of your portfolio, and will work closely with our Sales and Marketing teams to ensure clients are engaging with and getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela.
Why You’ll Love This Role:
You will get to represent the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. As an individual contributor who is part of a regional customer success team, you will have the opportunity to own your territory, manage the entire lifecycle of a partnership, and build business relationships that bring Newsela’s solution to classrooms district-wide. In addition to achieving your own renewal targets, you will get to work with an enthusiastic, cross-functional team to catapult Newsela’s growth as we scale our national customer success organization.
Why We’ll Love You:
With 2+ years experience owning a portfolio of accounts, you’re acutely attentive to the health, needs, and goals of your clients. You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success driving renewals. You’ve exhibited the ability to learn a product and leverage existing tools to provide the best product solutions for specific customer needs. Bonus points if you have SaaS or education product experience. You jump in and absorb every obvious and subtle interaction with clients through direct conversations and use of client health and engagement metrics to craft solutions and actionable next steps.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.