Customer Success Manager

| Greater NYC Area
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches. Making expense reports obsolete is only the beginning - join a team that is leading the charge in how businesses manage their cash flow.
The Customer Success Manager (CSM) is an energetic customer facing role that is primarily responsible for helping our largest, most strategic accounts get up and running with Abacus. The CSM’s job is to get to know the ins and outs of a new customer’s expense management needs, from the data they want to capture to their organizational hierarchy. After implementation, the CSM remains the product expert and ensures that our customers continue to have the optimal setup as the needs of organizations change and as the Abacus product evolves over time. The ideal candidate is passionate about providing each customer with an exceptional experience and is excited about how technology can solve problems.

What will you do at Abacus?

  • Manage a portfolio of software implementations for SMB customers, being the main point of contact for technical and strategic questions
  • Gain a deep understanding of each organization’s structure and accounting needs as they relate to expense management, through calls and in-person meetings
  • Leading user trainings and webinars, providing support collateral, and ensuring teams have the information they need to ramp up quickly on Abacus
  • Relaying customer feedback back to our product and engineering teams, driving our product roadmap; closing the feedback loop with customers when we’ve released new features
  • Leading product education and awareness campaigns to increase product usage

Who you are:

  • A people person who is able to build rapport instantly
  • Eager to learn every day
  • A self starter who can take initiative on new projects and ideas and run with them
  • Strong interest in technology
  • Knack for the technical: you will be speaking to companies that are using a variety of systems and financial platforms. A successful CSM will have the aptitude to pick up these concepts and technologies quickly
  • Multi-tasker
  • Keen attention to detail
  • Entrepreneurial spirit: we are a small team and we’re looking for CSMs who can constantly improve processes

Nice to haves:

  • 2+ years of client-facing experience, preferably with a SaaS company or software provider
  • You have experience with Salesforce or a similar CRM
  • Strong writing background
  • Familiarity with accounting principles

This position is a great opportunity to join a startup at the ground level while helping shape the Customer Success team at Abacus. There will be a lot of room for learning and growth. If this sounds like what you’re looking for, we’d love to hear from you! Send us a resume and a cover letter along with anything else that would help us to get to know you better.
Building a diverse and inclusive workplace is core to our values at Abacus. We welcome people of all different backgrounds, experiences, perspectives, and abilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TumblrCMS
    • WordpressCMS
    • SalesforceCRM
    • MailgunEmail
    • MarketoLead Gen

Location

Located in a neighborhood with lunch options galore and close to Bryant Park, Abacus is an easy walk to most subways and commuter trains!

An Insider's view of Abacus

What are some social events your company does?

Pancake breakfast is a big tradition at Abacus - each month a few people are picked to make the entire company a breakfast of their choosing. We also rotate members on our fun committee each quarter to plan unique outings for the whole team.

Ted

Chief Product Officer

What's the biggest problem your team is solving?

Abacus is changing the game for expense reporting software. Other platforms out there have really just digitized an old, outdated process. We're solving the problem in a different, more efficient way and really helping growing teams with a more scalable solution.

Bethany

Vice President of Marketing

How has your career grown since starting at the company?

I started my career at Abacus as a Business Development Representative. During my time here, I have had the opportunity to become the inaugural Account Manager and was then promoted to Director of Customer Success. As a small team that values people greatly, there's always an opportunity to gain exposure to new areas and to mold your own path.

Kalie

Director of Customer Success

How do your team's ideas influence the company's direction?

Team members at Abacus are willing to let their guard down and be vulnerable. This is the foundation required to create a trusting environment in which colleagues can vigorously disagree with one another. We believe this leads to better ideation and solutions.

Omar

CEO

What are some social events your company does?

Every quarter we name a Fun Committee to plan outings for the team. We’ve done axe throwing, a harbor cruise, karaoke, rooftop bars. It’s a really fun way to get to know each other out of the office.

Lenny

Content Marketing Manager

What are Abacus Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
All full-time employees are offered 100% paid medical, dental, vision, disability, and life insurance with 90% paid for families and dependents.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Saving for the future is an important part of everyone's career plan, so we offer a matching contribution to help grow your nest egg
Vacation & Time Off Benefits
Generous PTO
To support employee life outside of the office, Abacus offers generous PTO, plus calendar holidays, quarterly floating holidays, partially paid paternal leave and more.
Paid Volunteer Time
Employees can volunteer up to four hours per month with the local non-profit and community organizations of their choice.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We support employee growth through paid continuing education opportunities, career advancement and job transfers from within.
Tuition Reimbursement
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