Customer Success Manager

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Responsibilities:

  • Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
  • Learn customer technical and business environment relevant to the success of the implementation
  • Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
  • Share best practices to ensure informed decisions are being made
  • Train the customer on the self-service aspect s of the platform
  • Ensure customer buy in throughout the process
  • Ensure on time, on budget quality delivery to the customer
  • Analyze customer’s data inputs for trends, distribution and other statistical aspects.

Requirements:

  • Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI or a consultancy firm
  • Proven ability to drive continuous value
  • Experience working with fortune 500 clients
  • Impeccable written and verbal communication skills. Excellent presentation skills
  • Detail oriented and analytical.
  • Strong team player and self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Excellent trouble shooter
  • Excellent time management skills for yourself and others
  • Requirements
  • Bachelor degree preferable in process engineering, computer science
  • PMP – a plus
  • Some travel required

Technical Requirements:

  • Prior experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
  • SQL queries – a plus
  • Prior experience in systems integration – a plus

 

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Location

We are located on the northeast corner of Grand Street and Broadway in the heart of SoHo.

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