Customer Success Manager

| Greater NYC Area

Optimove is the Science-First Relationship Marketing Hub, used by over 350 customer-centric businesses to drive measurable growth by scaling customer engagement. We’re obsessed with what drives customer behavior and strive to provide our clients the solution to foster long-lasting customer relationships. The Optimove family is 220 strong, spread over three locations: New York, London and Tel Aviv.

Two thirds of our managers were promoted from within. If you’re looking to develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do, you’ve come to the right place.


Optimove is looking for a Customer Success Manager to join our New York team. Our CSMs fill a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, the Customer Success team serves as the main point of contact with our valued customers. While it is not a sales role, it requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

  • Own overall relationship with assigned Optimove clients in the US
  • Establish a trusted/strategic advisor relationship with each assigned client 
  • Advocate customer needs/issues cross-departmentally
  • Provide training and guidance for using the Optimove system
  • Communicate major product updates and releases ensuring clients enact changes
  • Ongoing customer enablement


Site:
North America

  • Excellent communication skills, written and spoken
  • Strong presentation skills
  • Effective organization and time management skills, with ability to manage multiple tasks
  • Dedicated customer service orientation
  • Fast learner who can understand and articulate technology at any level
  • Rich interpersonal skills, and a proactive approach
  • Detail oriented, with strong analytical skills
  • Intermediate Excel required (advanced skills, including vlookups and pivot tables, are a plus)
  • Experience in technology-related fields, preferably web-based software
  • Bachelor’s degree required
  • Experience working with remote teams a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • RLanguages
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SendGridEmail

Location

217 West 21st St., New York City, NY 10011

What are Optimove Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
An open PTO Policy for all employees + Optimove will grant 6 fully paid weeks + 8 unpaid weeks as maternity Leave benefit.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Open PTO for all employees
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Customized development tracks
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