Customer Success Manager
Remesh was founded in 2014 with the mission to create a technology that could truly represent the will of the people and amplify their collective voice. As of March 2018, Remesh has secured $10 million in Series A funding. We are excited to be disrupting the $70+ billion insights industry.
We are a team of passionate, motivated, and intelligent people, with a touch of quirk (i.e., we have fun)! We are all united by a mission to build a platform that can help people truly understand each other - across political, geographical, and cultural divides - to help make the world a better, more understanding place.
We believe in the power of discovering the Truth which requires engaging with each other, exchanging ideas, and having a dialogue with groups of people at a massive scale. The Remesh platform uses AI and machine learning to analyze, understand, and segment participant responses to questions and prompts, online and in real time. Through this process, our customers are able to quickly draw out actionable insights as they engage thousands of participants simultaneously.
As a Customer Success Manager, your role will be a mix of consulting with current and future clients on how to best use our platform, and actively listening to clients to identify new ways to improve their experience through service and product improvements. You will work closely with client teams at some of the largest companies in the world to help them use Remesh to accomplish goals and tackle challenges. Every day is unique, every day is fascinating, and every day is rewarding.
You will find yourself at home on the Remesh Customer Success team if:
- You are awesome, of course
- You get true joy from helping people reach success
- You are the autonomous type that can see what is needed without being told
- You learn quickly and tend to be your own best resource
- You never limit yourself to what you have been told your role is
- You are equal parts bold and humble
- Your standard for success is higher than any standard set for you
- You are the calm in a storm
- You are flexible and adaptable
- You can get along with anyone
- You really like to laugh
- You know who you are
- You are a good friend
- Training and onboarding clients
- Managing and supporting client accounts that are under annual contracts
- Monitoring customer health and product usage
- Engaging with clients regularly to build relationships, deliver value, and enable their success
- Serving as a product expert and educating clients on new features
- Working cross-functionally with our Marketing, Sales, and Product teams
- You can thrive in a fast-paced startup environment
- You have a genuine interest in and empathy for clients
- You can handle an unpredictable schedule (based on global client schedules)
- You can understand and consult on complex business problems
- You are tech savvy and incredibly organized
- You can prioritize and drive deliverables to execution with minimal supervision
- You have the eloquence and competence to provide our clients with consultation and training over the phone and via screen-share
- You have excellent written communication skills
- You can work effectively with multiple teams within the organization
- Open to traveling occasionally
- 2-5 years work experience in consulting, client services or customer success
- Located in or willing to locate to New York City
- Bachelor's Degree or higher
- B2B Enterprise Account Management Experience
- Experience with Salesforce, Jira, and Microsoft Office
- Medical/dental/vision coverage
- 401K plan
- Flexible work arrangements pending supervisor approval
- An enviable snack pantry
- An energetic team that celebrates, often
- Stipend for ongoing learning
- An office in the heart of Manhattan’s Flatiron District