Customer Success Manager

| Greater NYC Area
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We are looking for an experienced Customer Success Manager to join our awesome team in NYC. As a Customer Success Manager at CreatorIQ, you should be passionate about the success of our customers and have a strong track record in SaaS and media companies. You will be joining a dynamic and fast-paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

You’ll be part of our New York office team that has seen continued growth over the past 3+ years. This is a huge opportunity for someone that wants to join an exciting company with lots of personal and professional growth opportunities.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, CVS, Dell, Edelman, Creative Artist Agency, and many more.

In this role you will:

  • Own customer relationships with key stakeholders to drive valuable partnership and revenue growth opportunities
  • Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
  • Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
  • Experience hitting predictable customer renewals through building a reliable customer lifecycle, setting joint goals with customers, and creating systematic processes for your portfolio
  • Evangelize our products and drive platform adoption with training sessions, product roadmap reviews, customer feedback sessions, usage and customer health monitoring
  • Collate and share best practice examples of reporting, strategies, and case studies across our teams globally
  • Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients

We’re looking for someone with:

  • 4+ years of experience in a customer-facing role at a technology solution, influencer marketing agency, or media company with large-scale, complex customer engagements
  • Demonstrated experience and understanding of the social media technology universe
  • Fluency in influencer marketing, social media platforms, and direct experience in working with or for influencer software is a huge plus
  • A goal to grow into a Team Lead or leadership role
  • Passion for solving customer challenges and commitment to customer delight
  • Excellent communication and presentation skills. You keep people engaged and have a strong ability to ‘read the room’ and “think on your feet”. Bonus if you have these skills in a second language such as Spanish, Portuguese, or Italian
  • Highly organized with acute attention to details
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • B.S. or a B.A. college degree

You’ll love this role if:

  • You love technology and have an enthusiasm for all things influencer marketing!
  • You’re a people person and excel at nurturing relationships both internally and externally
  • You have a self-starter mentality
  • You have a big team ethos but enjoy autonomy and seeing the results of your effort
  • You’re adaptable and thrive in fast-paced environments


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Location

Our WeWork in Financial District is central to all major subway lines and boasts a wide range of tasty lunch spots, outdoor venues, and fun Happy Hour

An Insider's view of CreatorIQ

What’s the vibe like in the office?

I enjoy waking up and coming into work every day! The environment is motivating, collaborative, respectful, and knowledgeable, with a fantastic group of people!

Jesse

Customer Success Lead

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

What makes someone successful on your team?

We’re a software company in hyper-growth mode, which means new team members join with the opportunity to rapidly grow their skillsets, and everyone makes time for everyone. Our team culture is unintimidating and collaborative -- any employee who brings fresh perspectives and big ideas will be championed and will find success!

Nate

Marketing Director

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
CIQ NY Run Club
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Wednesday. Employees get free lunch on Thursday.
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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