Customer Success Manager, Outcomes Program

| Greater NYC Area
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Do you continuously strive to help others be successful? Are you eager to build scalable processes that can amplify the impact of your team?

We are looking for a strategic, process-oriented, and results-driven Customer Success Manager for our Outcomes Program. This individual will educate our established customers about new functionalities, share best practices and industry developments, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Bizzabo is the only Event Success Platform. Bizzabo’s all-in-one event software enables in-person events to deliver unique attendee experiences through intelligent and intent-based personalized engagement. We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, Hubspot’s INBOUND, Dow Jones, Gainsight, Bank of Ireland and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy and Eran Ben-Shushan, and has more than 120 employees in its New York and Tel-Aviv offices.

WHAT YOU'LL BE DOING:

  • Building and improving scalable processes to manage a large and growing book of business
  • Developing a successful low touch engagement model to automate the user journey and identify growth opportunities throughout the contract lifecycle
  • Using data and analytics to proactively engage customers and monitor and report on analytics, reports and KPIs for your portfolio
  • Continuously identify and develop new use cases for Bizzabo that drive adoption and align customers’ business needs and strategic goals
  • Partnering with different internal departments; Sales to help identifying and closing the ideal customer profile, Marketing to provide customer stories and ideal use cases, Product Marketing to create and refine existing collateral, and Product teams to develop feedback cycles, feature requests, and product roadmap
  • Mastering Gainsight, Salesforce, and additional Customer Success softwares
  • Proactively managing escalation calls with customers
  • Constantly thinking outside the box and aid in building a growing team

WHAT YOU HAVE:

  • You have excellent project management and problem-solving skills (marketing experience is a plus)
  • You are very organized and detail-oriented
  • You thrive in a variable and demanding environment
  • You love building rapport and relationships with all levels internally and externally
  • 2+ years of experience as a Customer Success Manager in a software company, preferably experience managing a large portfolio of SMB customers
  • You have a good understanding of online software (SaaS) products and services, broadly defined

THE BIZZABO COMMUNITY:

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

PERKS:

We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and generous vacation policy.

We are a dog-friendly office!

Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building and Freedom Tower.

We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.

We have quarterly Bizzabonding activities and Lunch and Learns where Bizzaboers can share unique talents or interesting things they have learned.

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Perks

We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.

We are a dog friendly office!

Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building.

We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.

We have quarterly Bizzabonding activities and lunch and learns where Bizzaboers can share unique talents or interesting things they have learned.

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Location

Our office is located in the Flatiron District. Our energetic culture extends beyond the office and into the neighborhood of trendy bars/shops. Bizzabo also has offices in Israel, London, Montreal and Kiev.

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