Customer Success Manager
Teampay is the first purchasing software built for fast-growing, technology-enabled businesses. The way companies spend money has changed, rendering most expense management tools obsolete. Our products empower businesses to request, approve and track spending in real-time.
Every day, more and more finance teams rely on Teampay to scale company purchasing. Led by an experienced team with prior exits, Teampay has raised double-digit millions of capital from prominent venture investors including CrossCut Ventures, Tribe Capital, Precursor Ventures, and CoVenture.
We're an agile team building software that’s revolutionizing how companies spend their money. Joining Teampay at this early stage is an opportunity to grow your skill set, build a company, and get paid to do it.
About the role
As the Customer Success Manager, you will be responsible for post-sales customer interactions, including on-boarding, initial training and product orientation, and ongoing support. Your ability to act as a liaison between customer and product will be integral to the overall development of the business and happiness of our customers. The feedback you collect will directly shape our product, and your quick, solution-oriented responses will delight customers. Some attributes we’re looking for include:
- Previous experience with B2B and/or SaaS is strongly preferred
A deep understanding of how customer success, sales, marketing, & product work in tandem to deliver business results - there are no silos here
An analytical approach towards managing customer happiness, including both qualitative and quantitative surveys, engagement metrics, and feedback loops
Hands-on experience with software and technology
The ability to treat customer success as a process, and test, learn + iterate at breakneck speed
You work towards a “growth mindset” including experience in the controlled chaos of a startup
You are the first customer success hire in an early stage, fast-growing company. You'll be working across three primary areas: activation, ongoing support, and incremental feature and upsell opportunities. This is not a commissioned-role, but there will be opportunities to earn additional performance-based compensation.
We’ve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.
You'll love working at Teampay if...
You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.
You can learn more about the product at www.teampay.co and if you’d like to apply, please include a cover note with your favorite customer success story (could be yours or a company's)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.