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Customer Success Manager

| Greater NYC Area

About Teampay

Teampay is the first purchasing software built for fast-growing, technology-enabled businesses. The way companies spend money has changed, rendering most expense management tools obsolete. Our products empower businesses to request, approve and track spending in real-time.

Every day, more and more finance teams rely on Teampay to scale company purchasing. Led by an experienced team with prior exits, Teampay has raised double-digit millions of capital from prominent venture investors including CrossCut Ventures, Tribe Capital, Precursor Ventures, and CoVenture.

We're an agile team building software that’s revolutionizing how companies spend their money. Joining Teampay at this early stage is an opportunity to grow your skill set, build a company, and get paid to do it.

About the role

As the Customer Success Manager, you will be responsible for post-sales customer interactions, including on-boarding, initial training and product orientation, and ongoing support. Your ability to act as a liaison between customer and product will be integral to the overall development of the business and happiness of our customers. The feedback you collect will directly shape our product, and your quick, solution-oriented responses will delight customers. Some attributes we’re looking for include:

  • Previous experience with B2B and/or SaaS is strongly preferred
  • A deep understanding of how customer success, sales, marketing, & product work in tandem to deliver business results - there are no silos here

  • An analytical approach towards managing customer happiness, including both qualitative and quantitative surveys, engagement metrics, and feedback loops

  • Hands-on experience with software and technology

  • The ability to treat customer success as a process, and test, learn + iterate at breakneck speed

  • You work towards a “growth mindset” including experience in the controlled chaos of a startup

You are the first customer success hire in an early stage, fast-growing company. You'll be working across three primary areas: activation, ongoing support, and incremental feature and upsell opportunities. This is not a commissioned-role, but there will be opportunities to earn additional performance-based compensation.

We’ve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.

You'll love working at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.

Interested? 

You can learn more about the product at www.teampay.co and if you’d like to apply, please include a cover note with your favorite customer success story (could be yours or a company's)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

We’re located in NYC’s Flatiron district, surrounded by great restaurants (including the OG Shake Shack), parks, and subway stops!

An Insider's view of Teampay

What are some social events your company does?

We host regular outings from cooking and archery classes to vision-casting offsites. The team eats lunch together around a table daily, and you’ll often find us making a coffee run or walking through the park in the afternoon. We celebrate birthdays with sweets 🍪 from around the city—there’s always something new to try in NYC!

Leah

Chief of Staff

How do you collaborate with other teams in the company?

I work cross-functionally every day: tag teaming with Sales to ensure smooth onboarding; huddling with Engineering on tech; collaborating with Product to synthesize feedback into new features; and being an all-around customer champion. Tools like Slack are critical, but there’s nothing like being in the same room with the smartest people you know.

Cindy

Customer Success Manager

How does the company support your career growth?

Teampay is a real-world MBA, on steroids. I’ve been exposed to all aspects of an emerging business: negotiation, management, modern finance, and more. Learning here means honing skills by doing—not passively watching from the sidelines. Teampay’s prioritization of its employees’ personal growth has forever altered the trajectory of my career.

JB

Senior Account Executive

How do your team's ideas influence the company's direction?

We believe diverse voices create better outcomes. Some of our best ideas have come from employees working cross-functionally, and we’ve refined the company’s vision based on team members’ questions. I actively seek out feedback in our weekly all-hands, have regular 1:1s with every team member, and run an AMA as part of our new-hire onboarding.

Andrew

Founder & CEO

What kinds of technical challenges do you and your team face?

We must develop performant, stable integrations with payments networks, accounting software, and other third party software, with intelligent data processing, error handling, and more. The data we collect helps inform our users and our product roadmap decisions. As a PCI-regulated company, security is at the forefront of everything we do.

Justin

VP of Engineering

What are Teampay Perks + Benefits

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host team-building events quarterly, surprising everyone with outings like escape rooms, archery, cooking classes, and more.
Stocked Kitchen
Pet Friendly
We welcome furry friends in the office!
Professional Development Benefits
Job Training & Conferences
Every employee at Teampay has a professional development budget to use on conferences, courses, books, and more. We also host courses in-house for topics pertaining to our business and customers.
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