Customer Success Manager
Snappy is looking for a fast learner, multi-task Rockstar to join our Customer Happiness team!
Snappy Gifts is a fast-growing enterprise gifting platform that’s disrupting the corporate gifting market. Snappy Gifts offers its client’s employees a great experience that increases their motivation, happiness, and appreciation. Snappy is rapidly growing its Account Manager's team and we’re looking for someone special to join our team and grow with the company and take on more responsibility over time.
The mission of our Account Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Snappy product.
- 1+ years minimum experience in a CSM or Account Management role - preferably in a SaaS environment.
- Proven experience with CRM software (Salesforce), Zendesk is an advantage.
- Proven experience with MS Office (particularly MS Excel).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- A desire to wow your customers!
- A proven record of retaining and growing multiple client relationships.
- Upselling and renewal experience preferred.
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
- Ability to work in hyper-fast paced and changing environment.
- Superior organization and prioritization skills, along with focused attention to detail.
- Communicative team player, yet comfortable with independently owning a project end-to-end.
Snappy loves making people happy! Join us and help us send gifts to the world!