Customer Success Manager

| Greater NYC Area
Send your resume to [email protected]
Apply now

Snappy is looking for a fast learner, multi-task Rockstar to join our Customer Happiness team! 
Snappy Gifts is a fast-growing enterprise gifting platform that’s disrupting the corporate gifting market. Snappy Gifts offers its client’s employees a great experience that increases their motivation, happiness, and appreciation. Snappy is rapidly growing its Account Manager's team and we’re looking for someone special to join our team and grow with the company and take on more responsibility over time. 

The mission of our Account Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Snappy product. 

Requirements: 
- 1+ years minimum experience in a CSM or Account Management role - preferably in a SaaS environment. 
- Proven experience with CRM software (Salesforce), Zendesk is an advantage. 
- Proven experience with MS Office (particularly MS Excel). 
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. 
- A desire to wow your customers! 
- A proven record of retaining and growing multiple client relationships. 
- Upselling and renewal experience preferred. 
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. 
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization. 
- Ability to work in hyper-fast paced and changing environment. 
- Superior organization and prioritization skills, along with focused attention to detail. 
- Communicative team player, yet comfortable with independently owning a project end-to-end.

Snappy loves making people happy! Join us and help us send gifts to the world!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • Sales NavigatorLead Gen

Location

Our team loves being located on 5th Ave! We explore the city as a company often and are always looking for the next best restaurants/activities :)

What are Snappy Gifts Perks + Benefits

Snappy Gifts Benefits Overview

- Monthly in-office massages. 💆🏼‍♀️
- Bi-weekly company happy hours.
- Weekly catered lunches. 🥗🍴
- Monthly fun activities such as company wide jet-ski in the Hudson and pizza-making class!
-“Summer Fridays” year round, taking place one Friday of every month of the year not just during the summer. ☀️
-We give our employees gifts for their birthdays, work anniversaries, big life events (such as weddings, newborns, Mother's Day, Father's Day etc), holidays and doing a fantastic job.
- We even give new hires a gift during their on boarding to help alleviate some of the stress of starting their new job and also prepare their desk to include a Snappy plush toy, water bottle, Snappy shaped charger, a sleeve for the laptop and more. 🎁
-We do “lunch mixers” as a fun way to build our team community. Every week, we divide the company into groups of four people, and each group goes out to lunch at a different place on the company’s expense. This allows people from across the organization, no matter where they sit or which department they work in, to connect and get to know each other.
-We do a “Snappy hour presentation” every week, where one person from the team does a presentation about their personal life. This way everyone gets to know and learn about each other, and it brings a fresh spirit to the workplace. 👯‍♀️
-We offer employees unlimited paid time off because we believe in work-life balance and premium health insurance plans for employees and their spouse at no cost because health and well-being is our top priority.
-Pet friendly office (see pictures of Hopper in our photo section)!! 🐶
- Snappy is certified as a 2019 Great Place to Work! https://www.greatplacetowork.com/certified-company/7022716

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snappy has loads of snacks including fresh fruit, coffee + tea, breakfast items, and a tasty Bevi for all day hydration!
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged

Additional Perks + Benefits

We are proud to announce that Snappy has been certified by Great Place to Work US as a 2019 Great Place to Work! We are grateful to our team for all they do to make this such a great place to be, learn about our Certification, employee experience & more: https://www.greatplacetowork.com/certified-company/7022716

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