Customer Success Manager at Nowsta

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The Team

We’re looking for a Customer Success Manager to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives.

Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. We assist companies with getting maximum value out of Nowsta and ensuring customer engagement and success, all the while providing outstanding support that delights our customers.

What you’ll do

  • Become an expert on the Nowsta platform and staff management best practices
  • Conduct product walkthroughs, workshops, and webinars
  • Onboard customers with tailored pieces of training based on customer needs
  • Track customer activity to identify churn risk
  • Serve as a key point of contact to ensure overall customer adoption and satisfaction
  • Respond to and resolve customer issues through multiple channels (email, phone, chat)
  • Act as the voice of the customer and provide internal feedback on how Nowsta can better serve its customers

About you

  • 1+ year in a customer success role, preferably at SaaS company
  • In-depth knowledge of CRMs as well as customer communication and marketing automation tools such as Salesforce, Zendesk, and Intercom
  • Strong interpersonal skills, detail-oriented, excellent presentation and communication skills
  • A self-starter and quick learner, with a passion for continuous learning and improvement.
  • A team player who enjoys working cross-functionally and globally.
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Technology we use

  • Engineering
    • JavaLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We are located in the heart of Dumbo, Brooklyn, overlooking the beautiful Brooklyn waterfront.

An Insider's view of Nowsta

What’s the vibe like in the office?

It's been amazing to be in the Nowsta offices as our team has evolved over this past year. We've been really fortunate in that respect. The vibe in the office is super friendly, and collaboration feels very organic. I learn stuff every day, and that's a form of compensation that can't be measured and shouldn't be taken for granted.

Joe

Senior Software Engineer

How do you collaborate with other teams in the company?

I am lucky to get the opportunity to speak with people on all of our teams, hear their perspectives on what our customers need, get inspired by their ideas, and leverage their insights to build the best product we can. Everyone is really invested in what we’re creating at Nowsta and brings excitement, dedication, and care to each interaction.

Rachel

Product Manager

How does the company support your career growth?

I started as an operations associate taking on a variety of roles ranging from customer support to account management to ux/ui research. Now, I'm a software engineer tackling really interesting problems in the labor economy. Almost four years later, I can attest that Nowsta is a vibrant, high-growth environment where no two days are the same!

Hector

Associate Software Engineer

What are some social events your company does?

We have family meal once a week at Nowsta - either catered in or a team outing. We spend this time playing games (e.g. two truths and a lie) and doing fun brain teasers. Sometimes a ping pong tournament breaks out.

Aimee

Account Manager

What are Nowsta Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Nowsta offers free health insurance to full time employees
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from Within
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