Celonis
We help companies reveal & fix inefficiencies they can’t see in order to perform at levels they never thought possible.
New York, NY

Customer Success Manager

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Are you ready for a new challenge?

Celonis is the leader in business transformation software, turning process insights into action with The Celonis Intelligent Business Cloud, built on the process mining technology it pioneered. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Companies around the world including Siemens, L’Oreal, Uber, 3M, and BMW rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich, Germany and New York, New York, Celonis has grown 5,000% in 4 years and 300% in the past year. Valuated at over $1Billion, Celonis received $27.6M Series A in June 2016 and $50M Series B funding in June 2018 from investors Accel and 83 North. Since opening its US headquarters in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue. In addition to its offices in the UK, Netherlands, and Japan, Celonis is expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.

Responsibilities...

  • Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis.
  • Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
  • Assist customers in driving user adoption and change management within their organization.
  • Build and maintain strong relationships with all key customer stakeholders.
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators.
  • Serve as a point of escalation for key customer issues and ensure swift resolution.
  • Drive customer advocacy through case studies and references.
  • Ensure high customer satisfaction and retention.
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers

Requirements...

  • Must have 3+ years of experience in Customer Success, consulting or account management for a SaaS organization
  • BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
  • Experience in business transformation initiatives is a strong plus
  • Skillful at building long term relationships with executives and key stakeholders
  • Proficiency in leading and facilitating executive meetings and workshops
  • Passion for making customers successful
  • Demonstrated ability to navigate conflict and foster open communication
  • Strong analytical thinking and organizational skills
  • Excellent verbal and written communication skills

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 24 weeks of paid leave for main carers and 12 weeks for supporting carers, new hire equity grants with annual refreshes and merit-based awards, 401(k) matching, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
Access to Headspace.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We're better supporting all parents, no matter how they welcome a child, with expanded benefits including up to 24 weeks fully paid leave for the primary parent, & 12 weeks for the supporting parent.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides catered breakfast every Tuesday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Every Thursday, our workplace services team hosts happy hours and fun events for Celonauts after work.
Pet friendly
Fitness stipend
Celonis offers a subsidized Gympass membership for all NYC Celonauts.
Professional Development Benefits
Job training & conferences
Celonis offers employees professional development opportunities, including annual individual budget for training.
Promote from within
Mentorship program
Continuing education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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