Customer Success Manager

| Greater NYC Area
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About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.


About The Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, onboarding, and adoption. This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. You will be joining a team of over 30 Customer Success professionals and reporting directly to our Chief Executive Officer.

What You’ll Do

  • Customer Success Management: Operate as the lead point of contact for any and all matters specific to our customers. You’ll focus on building strong, long-lasting relationships and becoming a trusted advisor with key stakeholders and executive sponsors.
  • Data-Focus: Maintain data integrity to track key account metrics, specifically ROI. You will then analyze your findings and make recommendations to optimize for maximum revenue.
  • Technical Aptitude: Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization  
  • Collaboration: Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients.

Who You Are

  • 3+ years of experience working in a Customer Success or Account Management role
  • Excellent verbal and written communications skills
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience building and implementing systems and process for internal communication
  • Proven ability to manage multiple projects while paying attention to detail
  • Comfortable traveling - up to 15% of the time

What We Offer

  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
  • Comprehensive benefits package: A full slate of benefits coverage including: medical, dental, vision, pre-tax commuter options, gym reimbursements, 401K, and unique memberships through One Medical and Perkspot.
  • Flexible and independent working schedule: We offer unlimited vacation because we trust you to take the time you need to recharge and be your most productive self.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall development as a leader in the industry.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Location

SevenRooms provides access to WeWork co-working spaces for 7Roomies across the country to safely work, collaborate, and connect. Usage of these spaces are optional. Our home WeWork hub is located in the heart of New York City's Financial District.

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