Customer Success Manager
We are looking for a Customer Success Manager to help support and drive success with our SMB customers. As our 9th Customer Success hire, you will be instrumental in helping to build out the CS function at MaestroQA. With a fast growing customer base, this is a great opportunity to get in on the ground floor and help drive success at a customer focused company.
The Company:
MaestroQA is changing how brands think about Customer Service. As we move into a world where customers have more options and a larger voice than ever, amazing Customer Service has become a differentiating factor - moving Customer Service from a cost center to a value driver.
At MaestroQA, we are building the technology to execute on this market change and help these brands provide the highest quality support.
The Role :
As a CSM, you’ll be working with Support leaders at our customers to build Quality Assurance programs that formalize the coaching and development process for their team.
Successful candidates will be scrappy and self-driven, excited to join a small company and have a big impact.
Day-to-Day is highly cross functional, interacting with:
- Product team to help design a product that provides the most value to customers
- Sales team to solution use cases
- Marketing to develop amazing customers stories
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Responsibilities:
- Lead the Onboarding process of new SMB customers
- Understanding customers’ goals and help them use our product/service to achieve those goals
- Become a product expert and help solution both standard and idiosyncratic workflows
- Facilitate customer feedback to the product team
- Drive Upsells and Renewals
- Analyze customer data to enhance the customer experience
- Design best practices and help scale the CS function
Requirements:
- 0-1 year in a customer facing role servicing technology, preferably SaaS
- Highly organized and excellent multi-tasker
- Excited by a high growth and fast paced environment
- Experience working with a Development/Product team preferred
- Passionate about helping people
- Active listener, self driven, and social