Customer Success Manager

| Greater NYC Area
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Customer Success Manager

Are you ready for a new challenge?

Celonis is the leader in business transformation software, turning process insights into action with The Celonis Intelligent Business Cloud, built on the process mining technology it pioneered. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Companies around the world including Siemens, L’Oreal, Uber, 3M, Lufthansa and Vodafone rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich, Germany and New York, New York, Celonis has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarters in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue. In addition to its offices in the UK, Netherlands, and Japan, Celonis is expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.     

Responsibilities:

  • Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis
  • Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers

Requirements: 

  • Must have 3+ years of experience in Customer Success, consulting or account management for a SaaS organization
  • BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
  • Experience in business transformation initiatives is a strong plus
  • Skillful at building long term relationships with executives and key stakeholders
  • Proficiency in leading and facilitating executive meetings and workshops
  • Passion for making customers successful
  • Demonstrated ability to navigate conflict and foster open communication
  • Strong analytical thinking and organizational skills
  • Excellent verbal and written communication skills

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better                                                                                                                                                                

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Location

Celonis is right across from Bryant Park with great restaurants, bars, and gyms nearby. A short walk from the subway, Penn Station, & Port Authority.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 month paid parental leave, a personal development budget, employee stock options program, dog friendly office, a fully stocked kitchen, & an on-boarding trip to Munich, Germany!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Cross functional training encouraged
Promote from within
Customized development tracks
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