Bluecore
Bluecore is a retail martech company that is reimagining the way retailers communicate with shoppers
New York , NY

Customer Success Manager

| Greater NYC Area
Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. 
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization. 
The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Responsibilities

  • Understanding the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team
  • Managing multiple client relationships. Develop and maintain a strong rapport with clients – you will be the primary touch point
  • Translating customer business objectives into effective use of the Bluecore platform
  • Communicating technical solutions to deliver on clients' desired outcomes
  • Using data to continuously optimize campaigns and boost results
  • Generating ideas for new features and campaigns, tailored to the unique needs of each client
  • Being part of a cross-functional team to ensure quality delivery for customers
  • Developing and owning presentations to customers using data to guide your story and strategy

Qualifications

  • BA/BS degree and 3 plus years experience related to ecommerce SaaS or digital marketing is required
  • Curious analytical thinker
  • Email Service Provider (ESP) experience is a plus!
  • Exceptional organizational and prioritization skills
  • Strong technical skills or ability to quickly learn technical concepts
  • Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
  • Desire and ability to manage multiple relationships at a time
  • Motivated, tenacious, and resourceful
  • Excellent interpersonal and communication skills
  • Understand the value and challenges of working in a fast-paced environment

Benefits:
Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.
- Comprehensive medical, dental, and vision insurance
- 401(k) plan
- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
- Generous Parental Leave & flexible vacation policy
At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
 
Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

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Where we are

While we have currently transitioned to remote work, we continue to keep our vibrant culture alive and our customer focus stronger than ever!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MemcachedDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google DatastoreDatabases
    • Google BigQueryDatabases
    • Google Cloud SQLDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen
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What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture. We value our people and believe that a companies culture and environment are paramount to its success.

Culture
Volunteer in local community
Bluecore hosts a volunteer month as well as volunteer efforts throughout the year that are open to the entire organization, including food drives, events and fundraisers.
Friends outside of work
Eat lunch together
Intracompany committees
Bluecore is big on collaboration, which extends beyond the day to day through internally run groups like our Ladies of Bluecore and D&[email protected] committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We pride ourselves on the diversity of our executive leadership team, 40 percent of whom are female and are continually focused on expanding the diversity of our entire organization.
Unconscious bias training
We partner with Life Labs for their Behaviors of Inclusion Training, which is required for all to learn the science and best practices for an inclusive work environment.
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.
Disability Insurance
Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.
Dental Benefits
We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.
Vision Benefits
We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.
Health Insurance Benefits
We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.
Life Insurance
Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.
Wellness Programs
We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.
Retirement & Stock Options Benefits
401(K)
Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.
Performance Bonus
Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a generous 12 week parental leave policy for either new parent to spend time with their child.
Flexible Work Schedule
We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Whether taking a break to tend to personal matters or time away to rest, our PTO vacation time is uncapped.
Generous PTO
Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.
Paid Volunteer Time
As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.
Paid Holidays
In addition to our generous PTO policy we also provide paid time off for all major holidays.
Paid Sick Days
In line with the PTO philosophy paid sick time is granted as needed, un capped and no annual balances.
Perks & Discounts
Casual Dress
Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.
Commuter Benefits
We allow all employees to expense up to $127 per month to assist with their commuter costs. We also offer a pre tax commuter plan in line with IRS regulations to assist with the tax burden.
Company Outings
We offer multiple company events from holiday parties, trivia nights, team outings and in house social events on a regular basis. In addition to in house food contests to let culinary flags fly.
Free Daily Meals
We provide free daily catered lunches in addition to a fully stocked kitchen with snacks and breakfast items.
Stocked Kitchen
Our kitchen provides a wide assortment of beverages, snacks, fruits, breakfast items and other surprise treats on a weekly basis.
Happy Hours
We just launched monthly interdepartmental happy hours for the summer-- a great opportunity for our employees to get to know each other in a casual environment!
Recreational Clubs
As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, trivia, karaoke, soccer club, and tennis outings to name a few.
Fitness Subsidies
We offer programs to expense back the cost of gym and fitness memberships.
Professional Development Benefits
Job Training & Conferences
Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.
Diversity Program
Lunch and learns
Bluecorian run learning sessions that can vary from, learning how to juggle, speak french or analyze ones handwritings.
Promote from within

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

An Insider's view of Bluecore

What's something quirky about your company?

We are a close-knit team, but as Bluecore grows it can be difficult to get to know peers that we don't work with directly. To make sure we get to know people we participate in #donutcore via slack. It pairs people together to meet for coffee, exploring the neighborhood, or yes even getting a donut!

Tara

HR Business Partner

How do you collaborate with other teams in the company?

As the main conduit of technical information throughout Bluecore, Forward Deployed Engineers collaborate extensively with different teams. Whether with Customer Success, Product, Engineering, or Sales we use our technical mastery of the Bluecore product to help our teams establish long-lasting partnerships built on honesty and quality.

Andrew

Manager, Forward Deployed Engineers

How has your career grown since starting at the company?

I started as an independent contributor in Sales, was given the opportunity to become a Director of Customer Success and have since been promoted to VP! I couldn't miss the opportunity to extend my reach and get back to the foundation I had built my career on: customer care. Not many companies foster this type of growth so quickly!

Dana

Vice President of Customer Success

What unique initiatives do you have that encourage innovation?

Our people team manages Bluecore University, instructor‑led training courses that range in depth from one hour to half day sessions on subjects like Growth Mindset, leadership frameworks, and project management skills. In our Town Halls and quarterly off-sites leadership educates employees on state of the business and focus on innovation.

Laura

SVP of People

What's the biggest problem your team is solving?

The biggest problem my team is solving is creating infrastructure that’s reliable, cost-efficient, secure, long-term oriented and easy to navigate by our engineers. We are improving our metrics-driven approach to understand and make informed decisions about the parts of our codebase and infrastructure that could drive down costs

Anna

Software Engineer

Jobs at Bluecore
12

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Account Executive - West Coast

Bluecore
Remote
1 day ago
+42
Currently we are looking for an established high performing Account Executive to drive new business. This role is responsible for generating sales opportunities through outbound prospecting and converting market leads. The ideal candidate will have a track record of selling multi-faceted engagements in the eCommerce industry, be comfortable navigating complex organizations and technical stacks. Candidate must have a broad understanding of the marketing technology ecosystem and a background selling into retailers.

Staff Software Engineer

Bluecore
Greater NYC Area
3 days ago
+42
We are looking for Staff Software Engineers to work across our engineering teams to build web applications and backend systems that perform at scale. The ideal candidate is adept at writing robust, extensible, and efficient code and has a knack for working with teams, solving problems with simple solutions. Our stack consists primarily of Python and Golang on the backend and JavaScript (React) on the frontend. We see technology as a means to solving problems and getting things done and thus prioritize talent over existing skill set. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes, BigQuery, and Cloud SQL. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Manager, Product Support Engineering

Bluecore
Greater NYC Area
3 days ago
+42
Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including

Account Manager

Bluecore
Remote
6 days ago
+42
We are looking for an established high performing Salesperson with a passion for client partnership and strategic selling. As Account Manager, you will be a critical team member responsible for generating sales opportunities and product adoption within our current client base. You will also establish yourself as an expert by providing strategic guidance and industry best practices.

Engineering Manager

Bluecore
Greater NYC Area
6 days ago
+42
We are looking for Engineering Managers to work across our engineering teams to build web applications and backend systems that perform at scale. The ideal candidate has a strong technical background and a track record of working with teams solving problems with simple solutions. We are looking for people who are just as excited about scaling technical solutions as they are about scaling people and organizations. We see technology as a means to solving problems and getting things done and thus prioritize talent over existing skill set. Our Engineering Managers are people who view their roles as supporting the team rather than running it. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes, BigQuery, and Cloud SQL. Our stack consists primarily of Python and Golang on the backend and JavaScript (React) on the frontend. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Senior Software Engineer

Bluecore
Greater NYC Area
6 days ago
+42
We are looking for Senior Software Engineers to work across our engineering teams to build web applications and backend systems that perform at scale. The ideal candidate is adept at writing robust, extensible, and efficient code and has a knack for solving complex problems with simple solutions. Our stack consists primarily of Python and Golang on the backend and React on the frontend. We see technology as a means to solving problems and getting things done and thus prioritize talent over existing skill set. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes, BigQuery, and Cloud SQL. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Principal Software Engineer, Personalization

Bluecore
Greater NYC Area
1 week ago
+42
We are looking for Principal Software Engineers to work across our engineering teams to build scalable, extensible, reliable, and performant systems that provide significant company and industry level impact. Our ideal candidate thrives in a fast-paced startup environment that allows them to take ownership over their work, add considerable value, and play a hand in driving the overall growth and success of Bluecore. Our stack consists primarily of Python and Golang on the backend, and JavaScript (React) on the frontend. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, and Cloud SQL. We hold a true “Tech-First” mentality here at Bluecore, enabling us to build an Engineering organization that values constant innovation and encourages its members to bring in new ideas, try them out, and really implement them. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door.

Customer Success Manager

Bluecore
Greater NYC Area
1 week ago
+42
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization.  The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Scrum Master, R&D

Bluecore
Greater NYC Area
1 week ago
+42
The successful candidate will facilitate the role of a ScrumMaster and be responsible for driving Agile thinking and coaching for their teams. The candidate will have a successful track record of being able to drive dependencies between different teams and execution methodologies.

Account Executive

Bluecore
Greater NYC Area
1 week ago
+42
Currently we are looking for an established high performing Account Executive to drive new business. This role is responsible for generating sales opportunities through outbound prospecting and converting market leads. The ideal candidate will have a track record of selling multi-faceted engagements in the eCommerce industry, be comfortable navigating complex organizations and technical stacks. Candidate must have a broad understanding of the marketing technology ecosystem and a background selling into retailers.

Principal Software Engineer, Email Pipeline

Bluecore
Greater NYC Area
1 week ago
+42
As a Principal Engineer at Bluecore, you will join forces with other cross-functional engineering teams to build scalable, extensible, reliable, and performant systems that provide significant company and industry-level impact. We have clear roadmaps and initiatives, which help us leverage the work we’ve completed. You’ll have ownership over your work, and will be influential in driving the overall growth and success of Bluecore.

Senior Deal Desk Manager

Bluecore
Greater NYC Area
1 week ago
+42
The ideal candidate will have experience in developing deal governance processes, leading and managing critical strategic processes, performing financial analysis of costs and prices, excellent modeling skills using Excel, and an understanding of negotiation strategy. The ideal candidate will also have the ability to see the big picture and the desire to have a major impact on business growth and profitability.