Bluecore
Retail MarTech company that empowers marketers to launch personalized campaigns in 60 seconds
New York , NY

Customer Success Manager

| Greater NYC Area
Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. 
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization. 
The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Responsibilities

  • Understanding the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team
  • Managing multiple client relationships. Develop and maintain a strong rapport with clients – you will be the primary touch point
  • Translating customer business objectives into effective use of the Bluecore platform
  • Communicating technical solutions to deliver on clients' desired outcomes
  • Using data to continuously optimize campaigns and boost results
  • Generating ideas for new features and campaigns, tailored to the unique needs of each client
  • Being part of a cross-functional team to ensure quality delivery for customers
  • Developing and owning presentations to customers using data to guide your story and strategy

Qualifications

  • BA/BS degree and 3 plus years experience related to ecommerce SaaS or digital marketing is required
  • Curious analytical thinker
  • Email Service Provider (ESP) experience is a plus!
  • Exceptional organizational and prioritization skills
  • Strong technical skills or ability to quickly learn technical concepts
  • Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
  • Desire and ability to manage multiple relationships at a time
  • Motivated, tenacious, and resourceful
  • Excellent interpersonal and communication skills
  • Understand the value and challenges of working in a fast-paced environment

Benefits:
Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.
- Comprehensive medical, dental, and vision insurance
- 401(k) plan
- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
- Generous Parental Leave & flexible vacation policy
At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
 
Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

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Where we are

While we have currently transitioned to remote work, we continue to keep our vibrant culture alive and our customer focus stronger than ever!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MemcachedDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google DatastoreDatabases
    • Google BigQueryDatabases
    • Google Cloud SQLDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen
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What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture. We value our people and believe that a companies culture and environment are paramount to its success.

Culture
Volunteer in local community
Bluecore hosts a volunteer month as well as volunteer efforts throughout the year that are open to the entire organization, including food drives, events and fundraisers.
Friends outside of work
Eat lunch together
Intracompany committees
Bluecore is big on collaboration, which extends beyond the day to day through internally run groups like our Ladies of Bluecore and D&[email protected] committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We pride ourselves on the diversity of our executive leadership team, 40 percent of whom are female and are continually focused on expanding the diversity of our entire organization.
Unconscious bias training
We partner with Life Labs for their Behaviors of Inclusion Training, which is required for all to learn the science and best practices for an inclusive work environment.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.
Disability Insurance
Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.
Dental Benefits
We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.
Vision Benefits
We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.
Health Insurance Benefits
We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.
Life Insurance
Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.
Wellness Programs
We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.
Team workouts
Retirement & Stock Options Benefits
401(K)
Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.
Performance Bonus
Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a generous 12 week parental leave policy for either new parent to spend time with their child.
Flexible Work Schedule
We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Whether taking a break to tend to personal matters or time away to rest, our PTO vacation time is uncapped.
Generous PTO
Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.
Paid Volunteer Time
As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.
Paid Holidays
In addition to our generous PTO policy we also provide paid time off for all major holidays.
Paid Sick Days
In line with the PTO philosophy paid sick time is granted as needed, un capped and no annual balances.
Perks & Discounts
Casual Dress
Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.
Commuter Benefits
We allow all employees to expense up to $127 per month to assist with their commuter costs. We also offer a pre tax commuter plan in line with IRS regulations to assist with the tax burden.
Company Outings
We offer multiple company events from holiday parties, trivia nights, team outings and in house social events on a regular basis. In addition to in house food contests to let culinary flags fly.
Stocked Kitchen
Our kitchen provides a wide assortment of beverages, snacks, fruits, breakfast items and other surprise treats on a weekly basis.
Happy Hours
We just launched monthly interdepartmental happy hours for the summer-- a great opportunity for our employees to get to know each other in a casual environment!
Recreational Clubs
As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, trivia, karaoke, soccer club, and tennis outings to name a few.
Fitness Subsidies
We offer programs to expense back the cost of gym and fitness memberships.
Home Office Stipend for Remote Employees
Bluecore offers a 200 dollar monthly reimbursement that can be applied to home office setup, exercise, and/or learning and development.
Professional Development Benefits
Job Training & Conferences
Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.
Diversity Program
Lunch and learns
Bluecorian run learning sessions that can vary from, learning how to juggle, speak french or analyze ones handwritings.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

An Insider's view of Bluecore

What's something quirky about your company?

We are a close-knit team, but as Bluecore grows it can be difficult to get to know peers that we don't work with directly. To make sure we get to know people we participate in #donutcore via slack. It pairs people together to meet for coffee, exploring the neighborhood, or yes even getting a donut!

Tara

HR Business Partner

How do you collaborate with other teams in the company?

As the main conduit of technical information throughout Bluecore, Forward Deployed Engineers collaborate extensively with different teams. Whether with Customer Success, Product, Engineering, or Sales we use our technical mastery of the Bluecore product to help our teams establish long-lasting partnerships built on honesty and quality.

Andrew

Manager, Forward Deployed Engineers

How has your career grown since starting at the company?

I started as an independent contributor in Sales, was given the opportunity to become a Director of Customer Success and have since been promoted to VP! I couldn't miss the opportunity to extend my reach and get back to the foundation I had built my career on: customer care. Not many companies foster this type of growth so quickly!

Dana

Vice President of Customer Success

Jobs at Bluecore
34

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Staff Software Engineer

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Account Manager

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We are looking for an established high performing Salesperson with a passion for client partnership and strategic selling. As Account Manager, you will be a critical team member responsible for generating sales opportunities and product adoption within our current client base. You will also establish yourself as an expert by providing strategic guidance and industry best practices.

Senior Data Scientist

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We are looking for Senior Data Scientists with a strong mathematical background to work alongside our Engineering Teams to build the next generation of retail and commerce models that delight and empower marketers. The ideal candidate is one that has several years of experience researching, building, serving, and maintaining data science models at scale. They are able to work with our Product Team to translate product requirements into the correct objectives, perform literature searches to identify the right approach, design thoughtful experiments, and write production code to serve the model and maintain it. They have first-hand experience with what works and what doesn’t, and are eager to share this experience with more junior members and guide them through that process. They are also able to, and excited to, help architect the data science infrastructure needed to accelerate innovation on models and facilitate serving and maintaining them. Finally, they should be curious and eager to identify and explore the myriad of other products that can be built on our unique data asset. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Senior Data Insights Analyst

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We’re looking for a highly motivated Senior Data Insights Analyst with a strong technical background, and a knack for interpreting and communicating the “why” behind data and its application to the business. We are looking for candidates with fluency in SQL and Python or R, and who enjoy and appreciate creative thinking, relentlessly digging into data, and turning the results into clearly communicated and compelling actionable insights or models. You’ll be working closely with the other Analysts on the Data Insights team, Engineers on the Data Infrastructure team and Data Scientists on the Data Science team, as well as collaborating with Bluecore’s Customer Success and Strategy teams to deliver these insights and models internally and externally. You will be responsible for discovering, understanding, solving, and communicating the business problems that our brands face, and working with our Engineering teams to create automated solutions.

Principal Data Scientist

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We are looking for Principal Data Scientists with a strong mathematical background to work alongside our Engineering Teams to build the next generation of retail and commerce models that delight and empower marketers. The ideal candidate is one that has several years of experience researching, building, serving, and maintaining data science models at scale. They are able to work with our Product Team to translate product requirements into the correct objectives, perform literature searches to identify the right approach, design thoughtful experiments, and write production code to serve the model and maintain it. They have first-hand experience with what works and what doesn’t, and are eager to share this experience with both junior and senior members and guide them through that process. They are also able to, and excited to, help architect the data science infrastructure needed to accelerate innovation on models and facilitate serving and maintaining them. Finally, they should be curious and eager to identify and explore the myriad of other products that can be built on our unique data asset. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Product Manager, Analytics & Insights

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Product Manager, Email

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3 days ago
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In this role, you will own Bluecore’s core marketing channel - Email - and foster and grow our existing product offering under Bluecore CommunicateTM. As an Enterprise ESP, Bluecore is an industry leader for Email. You will need to understand how customers drive value from personalization within email in and out, including deliverability, throughput and scaling, and general best practices. This is inherently a cross-functional role -- you will work closely with engineering, design, program management, marketing and sales teams to execute business opportunities.

Data Science Manager

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Data Science at Bluecore is a cross-functional effort that focuses on delivering ML products, not models. While we take pride in the models we build and invest heavily in principled research, we understand that models only provide value if they are incorporated into a product that is easy to adopt and provides significant value. To that end, our data scientists work with product managers to research and develop models that solve our clients’ pain

Senior Software Engineer - Platform

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Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including

Engineering Manager

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We are looking for Engineering Managers to work across our engineering teams to build web applications and backend systems that perform at scale. The ideal candidate has a strong technical background and a track record of working with teams solving problems with simple solutions. We are looking for people who are just as excited about scaling technical solutions as they are about scaling people and organizations. We see technology as a means to solving problems and getting things done and thus prioritize talent over existing skill set. Our Engineering Managers are people who view their roles as supporting the team rather than running it. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes, BigQuery, and Cloud SQL. Our stack consists primarily of Python and Golang on the backend and JavaScript (React) on the frontend. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.

Customer Onboarding Manager

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As a Customer Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables and is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

Senior Software Engineer

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Staff Software Engineer, Data Science Infrastructure

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This position requires an influential leader who can actively code while simultaneously helping our team design and implement technical solutions. They will be designing and building services in Python, Go and gRPC running on Kubernetes and the Google Cloud Platform, leveraging BigQuery, Datastore, and BigTable for storage. They will also be working with our Data Scientists to leverage technologies including Beam, Spark, TensorFlow and PyTorch to efficiently leverage and activate our data. 

Staff Software Engineer, Analytics Infrastructure

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Greater NYC Area
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Greater NYC Area
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Greater NYC Area
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Greater NYC Area
1 week ago
Bluecore is an AI-driven retail marketing platform that brings together website, customer and live product insights to match customers with the products they love. As Director, Talent Acquisition you will help Bluecore get the right people in the right roles to continue our exponential growth.   The Director, Talent Acquisition is responsible for leading a team of recruiters and scaling our ability to source, attract and hire the best talent for

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Bluecore
Greater NYC Area
1 week ago
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Bluecore
Remote
1 week ago
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Staff Software Engineer - Platform

Bluecore
Greater NYC Area
1 week ago
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Customer Success Manager

Bluecore
Greater NYC Area
1 week ago
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization.  The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Technical Program Manager

Bluecore
Greater NYC Area
1 week ago
The successful candidate will facilitate the role of an Agile Program Manager and be responsible for driving Agile thinking and coaching, as well as interfacing with our most key and enterprise clients. The candidate will have a successful track record of being able to drive dependencies between different teams and execution methodologies, and being able to provide leadership on program management process in the organization. Come build with us!