Customer Success Manager

| Greater NYC Area | Hybrid
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Founded in 2014, Ogury is a global leader in mobile brand advertising. Ogury Advertising Engine is an integrated stack of technology designed and optimised for branding campaigns on mobile. It uses safe data to deliver relevant ads in a brand safe and fraud-free environment. The 1500+ advertisers working with Ogury constantly receive superior performance and effective protection. Over the last seven years, we have expanded to over 400 Ogurians across 16 offices. 


Since our Americas debut in 2016, we've grown our team to almost 100 Ogurians and counting, including offices in New York, Bentonville, Chicago, Los Angeles, Minneapolis and Mexico City. 


Ogury was listed in the Financial Times 2021 Europe’s fastest-growing companies 1000 and named a BuiltinNYC 2021 top midsize company to work for. There's never been a more exciting time to become an Ogurian!



Ogury is seeking an experienced Customer Success Manager to oversee all client service-related aspects of the sales cycle. The Customer Success Manager ideates and executes strategic solutions that will achieve clients’ KPIs and objectives. The CSM oversees the entire process from pricing & campaign structure to seamless launch to the campaign wrap.


This is a customer facing role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment. The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.


The Customer Success Manager is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done. This person is comfortable in a dynamic start-up environment and is focused on both personal and professional growth.

What will you be doing?

  • Partner with Sales to determine a client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives.
  • Be your clients’ advocate and liaise with Business Intelligence, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle.
  • Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth.
  • Pinpoint upselling opportunities and work directly with sales teams to drive incremental revenue.
  • Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise.
  • Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
  • Escalate any issues to management as needed.

About your experience

  • 2+ years experience in Account Management, Digital Media, and/or Client Services (CPG/Shopper Marketing experience preferred).
  • Dynamic personality able to effectively engage and influence a variety of audiences, including internal team members and external client contacts.
  • Proven understanding of digital media terminology and mobile industry trends.
  • Excellent communication, and presentation skills, ability to prioritize multiple responsibilities
  • Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM, Innovid, ComScore, etc.
  • Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative).
  • Comfortable with working in a fast paced, high pressure, quick turn-around based environment.
  • Strong technical aptitude.
  • Positive attitude, and ability to build strong working relationships with others.

What we can offer you

  • Competitive salary with a bonus, paid quarterly
  • Competitive health benefits including medical, dental, vision
  • Life insurance
  • US- commuter benefits
  • US- 401k
  • Subsidised gym membership through GymPass
  • Slick office space in downtown NYC

  • #LI-JC1

Benefits vary by location but you can expect:


Competitive salary with a bonus, paid quarterly.

401k matching. 

Flexible working options.

Generous holiday leave of 25 days a year, on top of the standard 11 national holidays.

Look after your family with a life insurance plan.

Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits.

Modern and collaborative working space in downtown NYC.


Ogury is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.


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Location

75 Broad Street, New York, NY 10004

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