Customer Success Manager

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About Us

OnSiteIQ builds world-class technology that brings construction sites to its users, wherever they are, without all the dust and debris. OnSiteIQ automatically maps 360-degree imagery to building floor plans enabling people to virtually walk through these sites to monitor progress, identify and track issues, and collaborate with project stakeholders. Leveraging its AI and computer vision expertise, the OnSiteIQ team is working toward a risk assessment platform that’s safer and faster than any human inspection.  Our expertise is in vertical construction, but our technology is transformative across multiple construction types. We provide cloud-based software that helps our customers collaborate across their supply chain, reduce risk, increase productivity, reduce costs, and manage their contingent budget. We were founded in the eastern “Silicon Valley” corridor of Manhattan, NY, one of the most preeminent and innovative software development cities in the country.


About the role:

The OnSiteIQ Customer Success group helps our customers in supporting their business goals, builds organizational alignment and establishes measurable criteria for success, as well as helps the customer innovate more quickly to gain a competitive advantage.

What you’ll do:

  • Lead and own all post-sales activities in order to create recognizable business value for OnSiteIQ’s top customers.
  • Collaborate and execute on the Customer Success Plan (CSP) to ensure broad adoption of OnSiteIQ solutions.
  • Build deep, positive relationships with customer leads as well as their teams, and work with the OnSiteIQ cross-functional  teams to maintain high levels of customer satisfaction.
  • Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe.
  • Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers.
  • Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on OnSiteIQ products & services.
  • Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the customer.

You have:

  • Bachelor’s degree or equivalent work experience and education.
  • 5+ years in sales, service delivery, or customer success management experience.
  • Sense of accountability with a bias for action and desire to collaborate across teams.
  • Enthusiastic and dedicated approach to understanding customers’ needs and ensuring they realize the full value of our products and services.
  • Ability to quickly adapt to changing circumstances and needs.
  • A passion for building deep, meaningful relationships.
  • Excellent communication and presentation skills.
  • Ability to travel up to 30%

Phenomenal team members have:

  • Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth.
  • Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers.
  • Deep understanding of value drivers in recurring revenue business models
  • Strong financial acumen including an analytical and process-focused mindset.
  • Understanding of Software-as-a-Service (SaaS) customer management.
  • Technical educational background or equivalent experience

Why You’ll Like Working for OnSiteIQ:

  • Flexible PTO so you can take the time you need
  • Flexible work schedules—we trust you to know what will make yourself most productive
  • We care about you. We offer a competitive health, dental, and vision insurance for employees and their dependents
  • Supportive work environment and a manager who is focused on your professional growth
  • Company events that highlight our team's passions and hobbies
  • OnSiteIQ is committed to building an inclusive workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives

What is it like to work for OnSiteIQ?:

  • We are a team of entrepreneurs hell-bent on changing the world of construction
  • Our vision is to have the largest data set of construction risk in the industry
  • Our mission is for our technology to touch every construction site in the world 
  • We have crafted the industry’s strongest team of advisors in construction, risk, and real estate
  • We are venture-backed by a world-renowned leader in risk and insurtech

Our Why:

  • 3 people per day die on construction sites here in the United States
  • The vast majority of these fatalities can be avoided by following simple safety protocol 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

OnSiteIQ is located at 335 Madison Ave. which can be found adjacent to Grand Central Station making our office easily accessible from anywhere!

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