About Our Customer Success Manager role

Dynamic Yield is on the lookout for a “dynamic” Customer Success Manager to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data,   helping clients achieve their business goals.

Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.

The Task-at-Hand:

• Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
• Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
• Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
• Serve as the primary point of contact for clients and their DY personalization program 
• Consult with clients on product features, functionality and onboarding best practices
• Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data 
• Analyze data and propose value-driving recommendations

Optimal Skills for Success:

• 3-8 years of digital consultation or analytics experience
• Fortune 1000 client-facing experience as a CSM preferred
• B.A./B.S. Degree in an analytical/economic /business management disciplines
• Experience or expertise of digital marketing best practice, website conversion tactics and strategy
• Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
• Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
• eCommerce, CRO and website personalization knowledge and experience
• Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
• Excellent verbal and written communication skills, with excellent presentation skills.
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
• Empathy and a unique ability to understand customer needs
• Passionate about customer success and how it can transform businesses
• Strong project management or organizational skills and an ability to multitask without difficulty

*Salary range: Base $110-120K*

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard and Dynamic Yield is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.