Customer Success - Operations Associate at Rhino

| Greater NYC Area
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Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets across the US.

As a Partner Success Operations Associate at Rhino, you’ll join a growing team that is transforming the future of renting. You will play an instrumental role in ensuring that all Rhino’s partners have a positive initial experience and quick access to Rhino services. You will be the glue that enables a partner to use Rhino at the technical level. 

With an abundance of opportunities ahead of us, you’ll be at the forefront of developing and scaling Rhino’s innovative platform and product.

In this role you will:

  • Own the configuration of new partners, ensuring they have a fast seamless experience and are setup for success. 
  • Review, update, modify and correct data from our partners to ensure compatibility on the Rhino portal. 
  • Collaborate with and help coordinate information across internal and external teams. 
  • Escalate technical errors, working across multiple internal teams 
  • Improve processes to effectively manage workload as our partner base grows
  • Handle additional duties on a need basis.

We’re ideally seeking:

  • 1-2 years of experience at another startup or another entry level position.
  • Proven data entry work experience.
  • Proficient in relevant computer applications such as Excel and Google Sheets.
  • Strong attention to detail.
  • Ability to take direction and pivot at a moment’s notice.
  • Strong organizational skills, with an ability to prioritize and monitor one’s workload.
  • A desire to be highly productive and push tasks forward consistently. 
  • Great interpersonal skills and a team player.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • IllustratorDesign
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    • Pivotal TrackerManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • DripEmail

Location

Union Square, New York, NY 10005

An Insider's view of Rhino

What’s the vibe like in the office?

I feel connected to my team members in work and leisure - we get right into work but we also like to joke around. Infectious laughter often fills the gaps throughout the day or during lunch when we eat together. There’s even a chance, especially on Fridays, that the late crew will grab a drink and unwind while finishing up for the day.

Yemi

Software Engineer

What projects are you most excited about?

I spend time meeting with Mayors, City Council members, state legislators, and advocacy groups to share how Rhino can bring change to communities and impact the lives of renters immediately. These partnerships are essential in advancing our goal of getting the option to use Rhino in front of every renter.

Jordan

Public Policy Director

What does career growth look like on your team?

My career has grown exponentially since starting a year ago. I’m challenged to lead so much of customer success - it would’ve taken years to acquire this much experience somewhere else. I’m growing my career in tandem with a thriving company, and I feel like my best self everyday.

Jenna

Customer Success Manager

What unique initiatives do you have that encourage innovation?

Twice a month we host dinner and drinks in the office for the whole Rhino team. It's been a tradition since the early days when we were just four people. It's a time for everyone to learn about different work streams and also to unwind, which helps strengthen relationships. Innovation comes from a happy and open dialogue where everyone feels heard.

Paraag

CEO & Co-Founder

What makes someone successful on your team?

Industry and technical experience will always be important factors but my teammates' curiosity and drive make all the difference. We have a great culture of asking questions and collaborating on projects; our work is rarely a solo act. If this excites you, you'll be in great company at Rhino.

Matty

Growth Marketing Manager

What are Rhino Perks + Benefits

Rhino Benefits Overview

At Rhino we provide our employees with Medical, Dental, and Vision Benefits. Our health benefit programs include Primary Healthcare, Health Savings Account, Health Advocacy, and Virtual Health. In addition we provide Retirement Planning, Commuter Benefits, Voluntary Short-term/long-term Disability Insurance, and Supplemental Life Insurance.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 80% of expenses.
Vision Benefits
The vision benefits plan covers 100% of annual eye exams and $150 for glasses and contact lenses
Health Insurance Benefits
Rhino's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Offered to everyone at Rhino, this insurance policy gives you extra peace of mind, including automatic deductions for easy admin.
Retirement & Stock Options Benefits
401(K)
Easily plan for your retirement by making 401(k) contributions directly from your paycheck and have them reflected in your W-2 for easy admin during tax season.
Company Equity
Rhino offers Incentive Stock Options for employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide generous parental leave.
Flexible Work Schedule
Rhino provides employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely.
Remote Work Program
Our remote work program includes work from home, full-time remote for specific positions, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rhino provides employees generous paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Rhino offers pre-tax commuter benefits for all employees which include parking and MTA Subway benefits.
Company Outings
Rhino hosts company outings monthly.
Stocked Kitchen
Rhino offers unlimited tea, coffee, drinks, and snacks.
Some Meals Provided
We provide free lunch 8x a month.
Happy Hours
Happy hours are hosted on occasion.
Fitness Subsidies
We provide a gym membership subsidy to all employees
Professional Development Benefits
Lunch and learns
Rhino hosts lunch and learn meetings.
Cross functional training encouraged
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