Customer Success Partner

| Greater NYC Area | Hybrid
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Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our services across our key accounts? Do you enjoy creating and executing a plan across teams?

Smartly.io is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects redefining the customer journey experience as they engage with brands. Given our incredible growth, we are looking to add several accomplished and highly motivated Individual Contributors to our Team who will be responsible for growing Smartly.io’s existing business in North America.

As a Customer Success Partner at Smartly.io, you will put your consultative instincts to use, and unleash your drive for accelerating existing business growth. You will be managing key Strategic Accounts and performance advertisers to offer innovative solutions at the cutting edge of the digital marketing industry. You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. As we have seen, certainly more than ever in the last 200 days, it matters how online platforms interact with consumers and deliver the right experience for both new and familiar brands.

We are highly focused on the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly.io and our clients.

As a Customer Success Partner at Smartly.io, you will..

  • Build relationships with senior stakeholders and across all relevant parts of customer organization
  • Align on and influence strategic objectives and plans to achieve account expansion and increased adoption
  • Lead strategic planning together with customer decision makers, platform and other partners
  • Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
  • Together with CSM, own the account plan and plans for key customer initiatives
  • Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
  • Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
  • Ensure product roadmap alignment and product team interaction with customers
  • Build relationships and align objectives with the the customer partners (ad agency, creative or data partners etc.)
  • Own revenue forecasting and target setting for the account
  • Own pipeline and opportunity management in salesforce
  • Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success

We're definitely looking for you if you...

  • 5+ years of experience in ad-tech/mar-tech industries with a proven track record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
  • Are naturally inclined to lead, organize, and orchestrate a key account team
  • Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
  • Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers 
  • Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
  • Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis

#LI-MD

Who we are

Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

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Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • FlowLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WebflowCMS
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We put Smartlies' health first. While we have created more flexibility for Smartlies to choose where they work, we continue to follow all local health measures to ensure that our New York office remains open and safe for all who choose to come in.

An Insider's view of Smartly

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What are Smartly Perks + Benefits

Smartly Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone. Weekly lunches. Opportunities to attend industry events. Team stipends for activities while not in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
5 Weeks Per Year
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
One-time Benefit for New Hires
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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