Customer Success Partner at Smartly.io

| Greater NYC Area
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Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our services across our key accounts? Do you enjoy creating and executing a plan across teams?
Smartly.io is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects redefining the customer journey experience as they engage with brands. Given our incredible growth, we are looking to add several accomplished and highly motivated Individual Contributors to our Team who will be responsible for growing Smartly.io’s existing business in North America.
As a Customer Success Partner at Smartly.io, you will put your consultative instincts to use, and unleash your drive for accelerating existing business growth. You will be managing key Strategic Accounts and performance advertisers to offer innovative solutions at the cutting edge of the digital marketing industry. You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. As we have seen, certainly more than ever in the last 200 days, it matters how online platforms interact with consumers and deliver the right experience for both new and familiar brands.
We are highly focused on the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly.io and our clients.

As a Customer Success Partner at Smartly.io, you will..

  • Build relationships with senior stakeholders and across all relevant parts of customer organization
  • Align on and influence strategic objectives and plans to achieve account expansion and increased adoption
  • Lead strategic planning together with customer decision makers, platform and other partners
  • Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
  • Together with CSM, own the account plan and plans for key customer initiatives
  • Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
  • Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
  • Ensure product roadmap alignment and product team interaction with customers
  • Build relationships and align objectives with the the customer partners (ad agency, creative or data partners etc.)
  • Own revenue forecasting and target setting for the account
  • Own pipeline and opportunity management in salesforce
  • Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success

We're definitely looking for you if you...

  • 5+ years of experience in ad-tech/mar-tech industries with a proven track record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
  • Are naturally inclined to lead, organize, and orchestrate a key account team
  • Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
  • Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers 
  • Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
  • Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis

#LI-MD
Who we are
Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.
We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.
We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.
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Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • FlowLanguages
    • TypeScriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • HubspotCMS
    • IntercomCRM
    • SalesforceCRM

Location

We just moved to a brand new space that will house up to 75 Smartlies fully customized and built out.

An Insider's view of Smartly.io

What projects are you most excited about?

I’m so excited about working to roll out Smartly’s platform for Pinterest. Our partners love how we help them on Facebook and it’s highly motivating to know that we can provide even more value to them by expanding to Pinterest and beyond!

Corinne

VP US East-NY

How does the company support your career growth?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Service Operations Engineer-NY

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder-HEL

What projects are you most excited about?

Automating the whole online customer acquisition funnel. We’ve only scratched the surface in solving problems for paid social marketing teams, and we’ve already pinpointed many processes in design and business intelligence which we could automate, like video creation processes, or reporting and attribution across
platforms.

Tuomo

CTO & Founder-HEL

What are Smartly.io Perks + Benefits

Smartly.io Benefits Overview

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone + noise cancelling headphones. Friday demos with beer & weekly breakfasts. Opportunities to attend industry events. Team outings.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
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