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Customer Success Representative

| Greater NYC Area
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.
The following is a non-exhaustive list of responsibilities and areas of ownership of;
· Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
· Actively support our global business development
· Provides key marketing research and identified new business development opportunities
· Manage data for new and prospective clients in Salesforce.com (CRM)
· Developed & manage client engagement strategies
· Assist implementing strategic approaches towards new key accounts/clients
· Creating monthly reports on all sales created through CSR's efforts
What this looks like:
· Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
· Effectively manage large amounts of incoming calls
· Identify and assess customer’s requirements and facilitate appropriately
· Build sustainable relationships with clients and the BDM
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/team targets and call handling quotas
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Respond to all client queries
· Review or make changes to customer accounts
· Record details of customer contacts and actions taken
· Review and select standard responses for answers or solutions
· Escalate queries or quotes when needed
· Identify new prospects within current clients
· Clean/Update up old data within the CRM
· 2-4 years of sales and/or account management experience
· Bachelor’s Degree required
· Microsoft Office
· Salesforce experience
· Results oriented
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In the heart of Midtown with Skyline Bars, the infamous Times Square and timeless 5th Ave. Grand Central and The Empire State Building keep us company

What are Welocalize Perks + Benefits

Welocalize Benefits Overview

We provide medical, dental, vision, disability, accident, illness and hospital coverage. With paid time off, commuter benefits, referral bonuses and an employee assistance program we make sure to help in every area we can. Additionally we offer a paid week off from Christmas through New Years, office meals, after work happy hours, casual attire and the ability to work from home.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Job Training & Conferences
Promote from within
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