Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels

Actively support our global business development

Provides key marketing research and identified new business development opportunities

Manage data for new and prospective clients in Salesforce.com (CRM)

Developed & manage client engagement strategies

Assist implementing strategic approaches towards new key accounts/clients

Creating monthly reports on all sales created through CSR's efforts

Responsibilities

• Identify key buyers through multiple lead generating channels (LinkedIn, Salesforce, Google) based off the requirements provided by the Leadership
• Effectively manage large amounts of incoming calls from existing clients
• Identify and assess customer’s requirements and facilitate appropriately
• Build sustainable relationships with clients and the BDD
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team targets and cal -handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Respond to all client queries on a timely manner
• Review or make changes to customer accounts
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
• Escalate queries or quotes when needed
• Identify new prospects within current clients
• Clean/Update old data within the CRM
• Manage data for new and prospective clients in Salesforce.com (CRM)
• Assist implementing strategic approaches towards new key accounts/clients
• Actively support our global business development team (in Legal) to maintain revenue of $x/year
• Support team targets/quotas

Requirements

• 2-4 years of sales and/or account management experience
• Bachelor’s Degree required
• Microsoft Office
• Salesforce experience

Other Requirements

• Attention to detail
• Task oriented
• Organized
• Articulate/ability to interact with clients
• Driven
• Results oriented