Customer Success Representative

| Greater NYC Area
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Note: This contractor role will pay $17/hour + overtime and will require flexible working hours. Occasional night and weekend work will be required. If you are unable to commit to that requirement, please do not apply. 

While our Customer Success team is based in NYC, this role can be 100% remote.

Great Jones is looking for an enthusiastic and detail oriented customer success representative to join our growing team in New York as a contractor. This role will be part of our customer experience team and will be focused on delivering exceptional service to our owners and tenants. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for customers. 

Key responsibilities include: 

  • Establish rapport with owners and tenants
  • Diagnose and solve customer problems, escalating when necessary
  • Properly manage and document all work 
  • Work independently and as part of a team
  • Proactively contribute to process and service quality improvement.

Who you are

  • Excellent communicator. Strong written communication and very comfortable on the phone. 
  • Positive attitude and eagerness to get tasks done well, no matter how big or small.
  • Ability to think on your feet and solve problems as needed.

Desired Experience 

  • 1-3 years professional experience in a customer facing role
  • Previous service desk experience (Zendesk etc.)

About Great Jones:

Great Jones is building modern, full-service, technology-fueled property management for the several trillion (!) dollars in rental homes owned by small-scale investors. To sum up the opportunity: it’s an enormous addressable market, with highly attractive unit economics, where competition is deeply fragmented and notorious for delivering low-tech, subpar service.

Our digital & operational platform combines the sophistication of a technology company with the personal touch of a local business, rethinking property management from the ground up for performance, efficiency, trust, and delight.

Our founding team has spent over a decade building digital platforms and operational machines that have powered hundreds of millions of dollars' worth of transactions for marketplace businesses like 1stdibs & Skillshare.

We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others.

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Location

Our office sits at the nexus of Koreatown and NoMad. Bibimbap to the left; all the Avocado Toast to the right. Plenty of coffee.

An Insider's view of Great Jones

What’s the vibe like in the office?

It's definitely a startup environment in that people dress casual, there is an open floor plan, and a buzzing energy. At the same time you can feel that people on the team take their work pretty seriously (but not themselves too seriously). There are a number of team traditions without it feeling like a cliche startup.

Max

VP, Sales

How do you collaborate with other teams in the company?

Collaboration is as simple as turning to the person next to you or sending a quick slack message (creative GIFS are highly encouraged) asking for help or input. Where we shine as an organization is in our ability to bring together people with really deep and varied experiences.

Laura

Growth Operations Lead

How does the company support your career growth?

For self-starters, this is the place to be. You'll find each challenge ladders up to an outcome with real impact on the business. If you're thinking about the story that you want to tell when you outgrow your next role, Great Jones will give you the opportunity to write your own narrative and gain access to the resources you need to get there.

Kahala

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our unusually cross-functional team brings deep insights both from past experience and day-to-day work. By making the customer experience our North Star and letting the best idea prevail, regardless of where it's from, we'll reinvent how people interact with this massive asset class.

Jay

Founder, CEO

What does career growth look like on your team?

Great Jones is built to be a true meritocracy. The best ideas win, and can come from anyone, at any level. Team members who show great instincts and build a track record of strong decision-making get more responsibility. Rinse and repeat! There is no ceiling. And the whole team is supportive of promoting from within.

Abigail

Co-Founder, Head of Growth

What are Great Jones Perks + Benefits

Great Jones Benefits Overview

Great Jones offers full medical, dental and vision benefits, as well as generous time off and all the snacks you'd imagine. There is cold brew on tap, naturally. We provide team lunch 1x week.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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