Customer Success Representative
Haven Life is an insurtech innovator at MassMutual that offers a new way to get life insurance online that's actually simple.
We combine the culture of a startup with the stability and backing of a Fortune 500 company to create an environment that's truly unique.
Our diverse team is comprised of smart, collaborative people who think big, execute quickly and don't take themselves too seriously. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you’re passionate about customer experience, thrive on delighting customers and curious/want to learn more about life insurance (yay!) we’d love to hear from you
Responsibilities
- Effectively manage incoming chats, emails, and calls
- Educate potential customers on our product and process
- Understand our customer’s challenges and identify scalable and effective solutions
- Focus on process improvement and operational efficiency
- Meet and exceed team goals around customer satisfaction and internal SLA’s
- Take ownership and stay composed when interacting with upset clients
- Conduct research and work cross-team to resolve customer issues and feature requests
- Strong passion for the voice of the customer
Requirements
- BS/BA required
- 1- years' experience in a customer facing role
- Track record of over-achievement
- Empathetic to customer concerns/issue
- Proactive nature to ensure ‘best in class’ service
- Previous start-up experience is a plus
- Experience with Zendesk is a plus
- Candidates must be eligible to work in the US without sponsorship
- This role requires candidates to work from our Manhattan office
Benefits
We have a stellar team of co-workers, a really cool office, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).
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